It is important to give yourself an ideal Christmas gift this time because of a number of reasons we have noted below.

1. You have worked hard for 11 months, and this is the time when you deserve some credit for the same.

Christmas is a time when you need to determine how hard you have worked hard in the last 11 months and what should you do in order to find yourself in a…

Your DMS Data is held hostage and it hurts your dealership financially EVERY MONTH. And it's been happening for years.

How? First, to be clear, I’m NOT a vendor that has anything to do with your data, though I have been--I don't have my own economics in this dog fight, but I do know how this works against you, is what I mean. I’ve seen it for many years now: Several…

This Week in Social Media

News for the Week of December 5

Twitter Users Can Now Create Moments on Mobile

Not long ago, Twitter announced that all users could create Moments on the web, and now they’re offering even more.  Twitter users can now create…

Not too long ago your service department could rely on seeing customers fairly frequently, but as vehicles have increased in quality, so have the OEM’s suggested service intervals – some are now as much as 15,000 miles between oil changes.

To put this into perspective, in the past, if a customer drove 15,000 miles annually they would visit the dealership on…

Learning to drive a car or any other vehicle is quite expensive. It requires lots of practice to drive on the road amidst traffic. A person needs to be well-trained before driving on the road.

Besides learning, the person is required to have a valid driving license before he/she goes on the road. A driving test is conducted before issuing license to the…

Dealerships that are winning in today’s marketplace have one thing in common.  They embrace innovation with enthusiasm.

Why?  Because they know that to edge out the competition and capture the attention of modern consumers, they need to consistently be a step ahead.  A step ahead of those who resist change.  A step ahead of those who insist on doing it…

In the unfortunate event of a car accident, there are three types of people whose support becomes inevitable. These three are the doctors who would take care of your personal injuries if any, your friends and family members who would provide care and support to you and lastly the car accident attorneys. If the car accident is a lethal one, you would need to deploy a car accident attorney who would help you recover the financial losses caused by the car accident as well as handle all…

Albany, N.Y. – December 5th, 2016 – Auto/Mate Dealership Systems announced today that Patrick Reilly has joined its team as the new Head of Marketing. Reilly brings more than 25 years professional experience in marketing research, advertising, branding and strategy for technology companies and agencies.

In his new role Reilly will oversee the…

Are you creating advertising opportunities in your Facebook Live videos? Now, you can have the ability to broadcast commercials or other advertisements in your Facebook Live video. 

In this week's Hard Facts episode, Samantha reveals a way that you can increase the value of your live broadcast. Watch now!…

Don't allow your Finance Department to become average and never take the department to the next level..We often times say, It's as good as it  will get with the staff we have....your staff may have the potential but simply may need the correct coaching!! We consistently send the Finance Department to every Training Seminar and spend money for hiring the best trainers in the business....9 out 10 times..your staff hears the same exact material that they heard at the previous…

Businesses today know when consumers search for things—restaurants, retail locations, childcare, dog walkers, or anything in between—they are most likely to turn to online sources. …

We have all read about employee turnover, and the challenges the industry faces with hiring needs. A recent article in Automotive News cited "Two of every five service advisers leave each year. How can dealers keep their best ones from burning out?"

What struck me the most, and should be a red flag for the Dealer and his/her Fixed Operations Director are the reasons cited by advisers for quitting their job and leaving the industry all together. The following list is per the Automotive…

DMPs are a topic gaining escalating attention as we head into 2017. A dark cloud of big, irrelevant data still lingers above the automotive industry, just waiting to be analyzed. What are DMPs? For those of you that don’t know, the acronym stands for Data Management Platforms. Think of a DMP…

Kerrigan Auto Retail Index indicates auto retail stocks reacting positively to Trump election, outperforming S&P by 240.9%

Irvine, CA, December 1, 2016 – Kerrigan Advisors today announced that The Kerrigan Auto Retail Index was up 11.66% in the month of November, significantly outperforming the broader S&P 500 Index by 240.9%.  With no earnings announcements or other major industry events, The…

Imagine your salespeople starting each day with the most important sales training program available? With The Mar-Kee Group’s new, revolutionary 90 Day Boot Camp, training just got a lot easier for managers…

"'Twas the Friday Before Weekend"

    by Keith Shetterly

    (with apologies to "'Twas the Night Before Christmas")…

Between endless meetings, work-related tasks and familial responsibilities it probably seems as if you’re continuously pulled in different directions. Our society has devolved into a place where we often fail to stop and notice important things, simply because we’re so busy satisfying the needs and wants from those we love, or to those whom we have to…

Many auto dealerships continue to be challenged with finding the most effective method of communicating with their customers. To date, they have been unable to bring their services closer to their target audience, and when they do, retention becomes problematic for their resources.

The resolution depends upon many factors, one of…

Training That Wasn't

By: Alan Ram

Have you ever really trained your people? I don’t mean some of this stuff out on the market that is purported to be training; I mean really training.

Every third call to my office is a dealer calling and telling me “we’ve tried training our salespeople, but it didn’t stick”. Or, reporting that it is impossible to train salespeople. If you don’t think salespeople can be…