There is an old saying that good things come to people who wait, but better things come to those who go out and get them.

In the car business we often think of aggression as something used to control the Customer and get them to do what we want.  This kind of aggression is not good and has no place in our industry.  We certainly want to be aggressive…

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full report.

 

The Black Book Market Insights report this week shows that truck depreciation was actually higher than cars this past week, a milestone rarely achieved this past year. The report also highlights three-year average retention…

Company names Pogo Parr as Chief Sales Officer and doubles office space to manage extensive growth plans

Mission Viejo, CA – December 2, 2015 – eLEND Solutions™, a technology company delivering integrated credit, identification and finance solutions to auto dealers, announced it has joined DealerVault’s Premier Network. DealerVault is a first-of-its-kind…

Mobile tablets are great for streamlining processes and increasing productivity; that is, until the battery dies just before the afternoon rush begins. Every brand is different, but mobile tablet batteries can last anywhere from five to twelve hours. Heavy usage and wi-fi connectivity can significantly reduce that time. Without proper maintenance, a battery with a…

Cars Registry makes shorter and more memorable domain names available to trademark holders exclusively through January 12

Santa Monica, CA -- December 2, 2015 – Cars Registry, a joint venture between XYZ and Uniregistry, today announced the availability of three new domain extensions: .Cars,…

So today I'm going to talk sport again. Seems to be a bit of a default analogy for me...

Like many Aussie kids, I wanted to one day play cricket for Australia when I was a kid. My childhood hero was Dean Jones, and of course my cricket kit was filled with all the gear exactly the same as Dean Jones. I even wore my zinc cream on my nose just like Jonesey. I remember watching him hit 145 runs in a one day, and thinking "I'm going to do that when I grow up..." So from the age of 9, I…

Easy Steps To Increase Sales With Social Media

Knowing the difference between social media and social media advertising will save you thousands and help you sell more cars.

On this week’s Think Tank Tuesday, learn what you need to know about developing an effective and comprehensive social media marketing strategy. Start…

In the past, consumers were limited in their options when they had any sort of complaint or service issue with a particular business. Those options, however, have progressed and today’s consumers have moved on from phone calls and e-mails to air their complaints. They now turn to review sites and social media in an effort to get businesses to rectify a perceived…

In a study published this month by Google’s Automotive division titled, “The 5 Auto Shopping Moments Every Brand Must Own,” it’s crystal clear that dealers need to have a strong mobile strategy in order to stay in the game.

The study breaks the car buying…

Summary: The Ford PCM when generally goes faulty has got only one option, and that is to be completely replaced. There are certain methods of removing it because all the sensors and batteries are delicately attached within the car.…

How to Track Consumer Behavior and Leverage What You Learn

If your dealership is able to take advantage of the right tools, you can easily tell which consumers are in the car-buying market and what vehicles they’re searching for. This knowledge, however, means your employees’ approach is key in making sure they attract potential customers instead of scaring them off. …

Social Media News for the Week of November 23

Brand-New Google+ 

Google will look different for users due to its latest updates to Google+. Latest improvements focus on Communities and Collections, placing those features front and center for Google social media…

Are You a Hoarder?

 

This is the time of year dealerships are making decisions for end of year adjustments. Today I wanted to focus on the parts Department aged inventory. I understand how hard it is to realize eventually old inventory loses its value and has absolutely no chance of selling. Nevertheless, this is a…

If you’re on any social media platform, there’s no doubt that you’ve seen or heard of a multitude of topics where someone somewhere was offended. Not counting obvious religious, political or other volatile topics - there are many that seem, well, baffling. Take for example, the University of Ottawa’s decision to cancel its yoga class over concerns that cultural…

What do you want from SEO? If I had to guess, I'd say "more traffic" or "more leads" are at the top of your goals list. The problem is, those things don't just happen on their own.

One way to accomplish these goals is to pursue link building by creating amazing content. Links are one of the most important…

The reason that consumers don’t trust us is simple… the messages we send them aren’t believable.

Point in case: Doug Demiro, a former manager of Porsche Cars North America, and now author of a popular column on automotive website Jalopnik, answered a…

Let me start this post by stating unequivocally that I am big fan of online service scheduling applications for car dealers. When set up correctly, these little tools can save you and your customers the headaches and hassles of numerous service phone calls.

When set up correctly.

Without getting into the weeds, suffice it to say that online service scheduling is a great way to balance the load and maximize the labor in your shop without having to employ a service receptionist…

TrueCar names Chip Perry chief executive officer

Digital automotive services pioneer begins role next month SANTA MONICA, Calif., (November 23, 2015) –

TrueCar, Inc. (NASDAQ: TRUE) announced that Chip Perry, an online automotive pioneer and long-time industry leader, will become the company’s president and chief executive officer, effective…

Most of the time the goal of a dealership's advertising is to reach car shoppers and convince them to visit your store. But what about the customers who are already in your dealership? You're probably thinking there's no need to advertise to them. If they're in your showroom, there's a pretty good chance you can close them. And you're right - unless one of your competitors…