For 2014, Kelly Blue Book has named the 2014 Infiniti QX50 NJ as the Luxury Compact SUV with the Best Resale Value!

For those who remember, the 2014 Infiniti QX50 was previously know as the EX model which also received a similar award for having the best resale value over the course of 5 years of new ownership. The EX or…

This post was written by NCM 20 Group Moderator, Wayne George and was originally published on the Up to Speed blog.

Every recall comes with a certain amount of pain and customer discontent. Some of the current recalls that have been announced are extremely volatile. So what, if anything, can you do to keep your entire store’s mindset positive and in a…

Dealers, there’s something fishy going on with the major automotive website providers.

Problems that affect search results are popping up left and right, but no one is willing to accept responsibility and fix the issues. Instead,…

If you've spent more than 5 minutes in sales, then you've likely cried out, "These customers are wasting my time," more times than you'd like to admit. And you know what? You're right, they are a waste of your time. Here's why:…

When it comes to training and the development of dealership professionals, what continues to bear true is that the ambiguous expectations of the results that the dealerships are trying to achieve is the primary reason for dissatisfaction and buyer’s remorse. For this reason, I have reinforced to my clients when I consult or train that “what you cannot define, you…

Communications, it is changing.

If you had to rate your skill level on communications, how would you rate?…

In today’s economic environment the division between success and failure is as clear as it’s ever been. Having the right people, processes and products are essential for a dealership to be competitive.  Being a single-point,…

In Search of Memorial Day…

Most likely there are a lot of these floating around in your service department.

Did you find all the one$ you should have in 2013?

Are you going to settle for the same one$ in 2014?

Now is the time to get started.

We can help you find more of those…

“You have to decide to love it first. Then the reasons to love it will appear.”

— Jeff Sterns

Let me open with this: you have every reason to feel proud of yourself. First, you are open to looking at yourself and this shows accountability. Second, when you get really good at this and make terrific money and tons of…

Swapalease.com, the nation’s largest car lease marketplace, says its customers continue to escape their car leases at a near-record pace. According to data from April listings, car lease drivers in April planned to escape their lease contracts 15.3 months into their lease, slightly off the record pace set back in January of 13.9 months.

Based on lease contracts with an average term of 36 months, the current pace of exit continues to expedite in pace. Prior to 2014, the average person…

Today we would like to ask you a few questions:

• Do you build your team up, or do you tear them down?

• Are your coaching methods effective, do they achieve the desired results? 

• Last but not least, do you want to become a more effective leader?

If you answered yes to any of these questions, click the link below to…

This article was written by Robin Cunningham of the NCM Institute and originally published on the Up to Speed blog.

At the NCM Institute we conduct our …

WAAOL - All Automotive Advertising All The Time

Today's Auto Industry Insiders show has Philip Zelinger, the President of Ad Agency Online, LLC, interviewing a third generation "Car Guy" - Jeff…

A recent Automotive News article covered the decrease in trained automotive service technicians graduating from vocational schools. Not only are the vocational schools producing fewer graduates in the automotive repair field, but the training they…

Proverbs 27: 2   Let another man praise thee, and not thine own mouth; a stranger , and not thine own lips

My study in God’s word this morning brought me to this passage.  Besides the personal application, I realized the professional application in my own position here at CBC.

Jim Boldebook, brought me onto his team in 1989, mentored me, shared his vision and as I caught it, I’ve worked it in my position as an audio editor of radio commercials for our automotive…

By Brian Pasch

General Managers of automotive dealerships get anywhere from 10-20 calls a week from companies trying to sell them a new product, service, or technology concept. Some GMs have said that number is more like 10 per day, so you can understand why General…