When handling objections in car sales, it’s important to understand the reasoning for objections, and show empathy and agreement for a buyer’s position. Not only have they been raised to be wary of the car buying process, but this is also a huge purchase for them – perhaps the largest they’ve ever made. As such, objection handling needs to be approached with understand and a good attitude.

Moreover,…

You can find a lot of options when it comes to buying a car. However, the point to ponder is where do car dealers get these cars from? Different dealers would have unique models of cars. Also, every car that dealers present is identical in terms of its condition, mileage, color, specifications, and a lot more aspects. It is good to have the know-how of the sources or places they get the cars from. It will also help you make an informed decision.

Here are a few sources mentioned where…

Despite the pandemic, consumers are still in-market for vehicles. Manufacturers, at one point, were forced to slow production due to local and state regulations. As a result, some dealers have been struggling to maintain a full inventory of vehicles to offer car shoppers. Of course, dealerships cannot control when (or how many) new vehicles they receive from…

A dealership is a complex organization with a lot of moving parts. With only so many hours in a day, an Owner or GM has to trust the CFO & Controller to handle financials. But as the saying goes: absolute power can corrupt absolutely. Who’s watching the watchman at your dealership?

Of course, I’m not saying that every Controller is…

Our video series, Be Aware of Your Business, has been taking you on a journey of self-discovery. It’s all about awareness, folks! And that presence in every moment, that goodness that you bring to the lives around you, that ease in who you are is going to move your business to that next level.  Let’s continue our discussion from last week, and really press in on that apple…

Summary: Buying heavy-duty tarps is easy if you know what to consider. Find out all about buying tarps from here.

If you are yet to become familiar with heavy-duty tarpaulin, you need to understand the industrial and commercial purposes. From covering boats, outdoor furniture, grill, boats, and cars, the…

The Virtual BDC is becoming more and more popular for dealerships everywhere. During this pandemic, many dealerships are still not operating at full capacity. Using a Virtual BDC solves this problem. Enabling dealerships to scale business without the burden and expense of having to hire, train, and pay people. A Virtual BDC will fulfill and pace at double the before seen levels.

A Virtual BDC operates with a streamlined process 100% of the time with 100% of the customers. The focus…

The future looks bright for service departments. According to research firm HIS Markit, the average age of a vehicle on the road today is a geriatric (for cars) 11.9 years. People are holding onto their cars longer, which can generate new business opportunities for your service department.

However, you can’t just expect a flood of service work. Someone needs…

As the nation attempts to further reduce emissions, many states have begun initiatives to phase our gas-powered vehicles. At the moment, multiple problems exist if someone were to snap their fingers and make every vehicle electric. On the vehicle and infrastructure side, there is a lack of charging stations and range is limited. While these are increasing…

 After a volatile start to 2020, The Kerrigan Index out-performed the S&P and rose to all-time highs; all seven component companies hit record market capitalizations in 2020  

INCLINE VILLAGE, NV – January 13, 2021 – Kerrigan Advisors, a leading sell-side advisory firm and thought leader to auto dealers in the U.S., has released The Kerrigan Index™ for December 2020/Year in Review. Comprised of the seven…

Swapalease.com, the nation’s largest car lease marketplace, reports car lease credit applicants registered a 72.7% approval rate in December.  The approval rate is significant considering approval ratings hit a low of 63.8% in April, the lowest rate reported since January of 2018.

With the holiday season being an optimal time to buy or lease a vehicle, it is no surprise that approval ratings saw an increase in December. According to Experian’s…

Okay, friends! Now we’re really getting somewhere. So far in our video series, Be Aware of Your Business, we’ve been walking you through your past. You’ve been gaining awareness in who you are, in your process, and in what your customers want. And now, we’re going to begin to make that shift.

Let’s talk about your community. You…

                Are you familiar with a VBDC? A Virtual BDC is designed to take some of the work load off the dealership. The program is designed to offer help by taking the initial inbound call for you. Staff is highly trained to handle the calls accurately 100% of the time. The purpose is not to to change the process that the dealership already has in place, but to improve it. A Virtual BDC does not “replace” your in-house BDC.

               Having a Virtual BDC handle the incoming…

Kenwood Dealer Group is 15 dealerships in the Cincinnati, Ohio market. Dan Kommeth joined in early 2020 to fill a newly created position, Group Sales Director, assigned to strengthen the stores’ competitive advantage.

Convinced that positive customer experiences begin well before a lead or walk-in arrives, Kommeth started his new assignment by investigating processes that flow into profitable car sales.…

A glance into any dealership accounting office reveals a lot of paper. That’s because selling cars creates a LOT of paperwork. Although a “paperless” office may be the holy grail, we’re not there yet.

States require certain paperwork, and they insist you keep it. Retention periods vary by state, but the result is paper deal jackets crammed into filing cabinets, stored in piles of teetering cardboard boxes in unlocked offices, or jammed into storage facilities.…

Customer retention can be tough. Independent repair shops lure customers away in droves with coupons or offers that promise low routine maintenance pricing. However, winning consumers on price alone is a short-term victory compared to winning over their loyalty for the long haul with quality work, certified technicians, and impeccable service. Luring them…

Last week, in our video series Be Aware of Your Business, I told you a little about an experience I once had at a restaurant called Casa Manana. Had it not been for the manager, who…

If you want to build your dream van, you should start looking for the best conversion companies. A lot of people prefer to build the van themselves but it involves several risk factors. So, it is better to play safe and choose a company that knows how to turn your dream into reality. Luckily, there are so many conversion companies out there, however, you should pick the one that understands your needs and preferences.

Here are 5 best van conversion companies that can build your dream…

If you require towing services in Florida then where will you go? You can visit the business website of Adam Towing and Recovery and avail their first-class towing services at affordable costs. The business offers to its customers a range of towing services including Flatbed truck towing in Orlando, accident recovery towing, light-duty towing, medium duty towing, low profile sports car towing, construction equipment towing, long-distance towing, marine towing, motorcycle…

AS AN EXECUTIVE MANAGER, WHAT DO I EXPECT OF MY TEAM?

My concepts include management is every manager's job description. Every manager is a specialist with a specific area of responsibility BUT anytime something needs to be handled, it is YOUR responsibility.…