The Coronavirus is disrupting businesses across the globe and its full impact is yet to be seen. Dealers have been contacting us to see if we have any advice as far as what can be done in their service departments to limit any risk both to employees and customers.

The following are a few simple suggestions that can help…

With all the worry and concern out there regarding the Coronavirus and the impact it will have on public health and business, this is a great time to talk about video communication. It has always been the perfect tool for connecting with consumers without having to be fact-to-face.  

To be really effective your video communication platform…

Welcome back to our video series, “What’s the Story with Ali Reda?” We’ve been hearing from Ali about how he ended up here with us, how his business has evolved and got all his tips about community,…

Continuing this season's look at automotive paid search, host Dane Saville takes a quick dive into the effects of poor budget planning and pacing.

If you haven't yet subscribed, you can do so here: …

While we all know that the coronavirus (COVID-19) is causing chaos in many ways with some thinking it is fake news cause by the media and others worried. Our concern is that any intervention by the Federal government is a slippery slope that can only mean the beginning of increased Federal involvement.

Many car dealers rely upon an uptick in sales around tax-time and even factor that into projected sales. While we're in this state of "it's overblown," think of the following (and we're…

Service retention rates in dealerships have been steadily declining over the last three years, according to Affinitiv’s recent Automotive Loyalty Trends study, which analyzed data from more than 1,000 auto dealerships.

In domestic brand dealerships, service retention rates have dropped from 61.2% to 60.2%. At import brand dealerships,…

Every small business owner is fearful of running into legal trouble. If you own and operate your own automotive repair business, you know that getting sued (even if you are not at fault) can be extremely expensive.

However, every auto repair business runs the risk of getting into legal trouble. Many car owners have been burned before by…

In our digital world, it can be easy to discredit direct mail – but that’s a mistake.

According to the Direct Marketing Association, direct mail has a response rate of up to five percent versus just under one percent for digital.

That makes sense when you consider that it’s not unusual for the average person to receive 300 emails a day, half of which they delete without even opening. On the flip side, the average person may receive only three…

Annual Report Shows How Dealers Are Selling F&I; Challenges & Opportunities In 2020

Protective Asset Protection, a provider of F&I programs and services today announced the release of its first annual F&I Trends Report, an in-depth look at the trends shaping F&I…

After 10 years of managing and owning dealerELITE We are passing the torch to Arnold Tijerina.

Arnold is friend and loyal member and contributor of dE for 10 years. 

here’s to wishing Arnold and ALL dE a Happy and Prosperous life.

All dE members are welcome to Use gift code: Gift20 for a copy of my Theoryof5 book

Go to http://TheoryOf5.com

Wishing all of you continued Success

Watch this video for a 2…

In this episode of the KPI Cafe, host Dane Saville defines some of the metrics that Reunion Marketing recommends your dealership tracks, as well as offers a bit of a warning to help you spot when an agency might be trying to pull the wool over your eyes.…

In this episode of the KPI Cafe, host Dane Saville defines some of the metrics that Reunion Marketing recommends your dealership tracks, as well as offers a bit of a warning to help you spot when an agency might be trying to pull the wool over your eyes.…

March 9, 2020 - Auto dealers now have access to a program that enables them to brand used vehicle inventory as ‘AAA Inspected.’  The program is the result of a partnership between SureSale and AAA Club Alliance, the third largest AAA auto club in the national AAA federation.  The program is scheduled to launch initially in Kansas and…

Average Vs. Exceptional

The 3 Factors that Separate Participants from Spectators

There’s no shortage in the world of people who are willing to settle for less than they’re capable of achieving, and our culture seems designed to make this settling not only accepted, but the norm. Advice like “Take it easy” and…

We have less than 8 seconds to grab and keep someone’s attention before their mind starts to wonder.

We have so much information at our fingertips that our brains decide to shut down sooner if the information isn’t valuable, stimulating or just plain fun.

Are you still with me?

I am Sally…

If you want to improve at anything, you need to put in the effort. And that…

The problem of how to increase recall completion rates has been a thorn in the side of both manufacturers and dealers for quite some time. Despite numerous attempts from several sources, a majority of consumers fail to pay attention to any notification because they discard the mailers, discount the severity of the recall or simply don’t have the time needed…

Whether you’re a single dealership or part of a national dealer group, it’s vital that you have a local SEO strategy to attract local in-market shoppers to your dealership. 

Google My Business and proper citation and directory management are two key parts of any effective automotive local SEO strategy. By optimizing your Google My Business listing and managing your citations and directory, you can increase your chances of local shoppers finding you in local search…