Today’s Women’s Wednesday focuses on women’s reviews, and why they MUST be a critical, daily and intentional component of your business practice – both with the sales team and in the service drive.
As the #BigDataAuthority on women’s dealership experiences, we have shared that this powerful buying segment will purchase 27 million cars at new and used car dealerships this year. That equates to over 75,000 vehicles a day. What is your share of…
ContinueAdded by Anne Fleming on May 28, 2014 at 12:30pm — 1 Comment
Just like any business, I have potential clients that I reach out to in an effort to see whether my services are a good fit. Recently, a potential client, who I had been talking to but hadn’t heard from in a little bit, suddenly “liked” one of my posts on my personal Facebook profile. While this does happen occasionally, I have always used LinkedIn as my primary method of…
ContinueAdded by sara callahan on May 28, 2014 at 7:52am — No Comments
Added by Paul Potratz on May 27, 2014 at 12:34pm — No Comments
For 2014, Kelly Blue Book has named the 2014 Infiniti QX50 NJ as the Luxury Compact SUV with the Best Resale Value!
For those who remember, the 2014 Infiniti QX50 was previously know as the EX model which also received a similar award for having the best resale value over the course of 5 years of new ownership. The EX or…
ContinueAdded by Jonathan Morales on May 27, 2014 at 11:00am — No Comments
This post was written by NCM 20 Group Moderator, Wayne George and was originally published on the Up to Speed blog.
Every recall comes with a certain amount of pain and customer discontent. Some of the current recalls that have been announced are extremely volatile. So what, if anything, can you do to keep your entire store’s mindset positive and in a…
ContinueAdded by Garry House on May 27, 2014 at 10:56am — No Comments
Dealers, there’s something fishy going on with the major automotive website providers.
Problems that affect search results are popping up left and right, but no one is willing to accept responsibility and fix the issues. Instead,…
ContinueAdded by Timothy Martell on May 27, 2014 at 10:30am — No Comments
If you've spent more than 5 minutes in sales, then you've likely cried out, "These customers are wasting my time," more times than you'd like to admit. And you know what? You're right, they are a waste of your time. Here's why:…
ContinueAdded by Marsh Buice on May 27, 2014 at 10:00am — 6 Comments
Some refer to him as the last of a great breed.
The hero who lived through The Great War,
He didn’t think of himself as a hero.
He knew who the real heroes…
Added by Joe Clementi on May 26, 2014 at 8:51am — 3 Comments
When it comes to training and the development of dealership professionals, what continues to bear true is that the ambiguous expectations of the results that the dealerships are trying to achieve is the primary reason for dissatisfaction and buyer’s remorse. For this reason, I have reinforced to my clients when I consult or train that “what you cannot define, you…
ContinueAdded by Kurtis Smith on May 26, 2014 at 8:42am — No Comments
Communications, it is changing.
If you had to rate your skill level on communications, how would you rate?…
ContinueAdded by Tim Marvel on May 26, 2014 at 1:00am — No Comments
In today’s economic environment the division between success and failure is as clear as it’s ever been. Having the right people, processes and products are essential for a dealership to be competitive. Being a single-point,…
ContinueAdded by Joe Clementi on May 25, 2014 at 6:09pm — No Comments
Added by Jack Higginbotham on May 23, 2014 at 9:50pm — No Comments
Most likely there are a lot of these floating around in your service department.
Did you find all the one$ you should have in 2013?
Are you going to settle for the same one$ in 2014?
Now is the time to get started.
We can help you find more of those…
ContinueAdded by Rob Gehring on May 22, 2014 at 4:29pm — No Comments
“You have to decide to love it first. Then the reasons to love it will appear.”
— Jeff Sterns
Let me open with this: you have every reason to feel proud of yourself. First, you are open to looking at yourself and this shows accountability. Second, when you get really good at this and make terrific money and tons of…
ContinueAdded by jeff sterns on May 22, 2014 at 1:00pm — No Comments
Swapalease.com, the nation’s largest car lease marketplace, says its customers continue to escape their car leases at a near-record pace. According to data from April listings, car lease drivers in April planned to escape their lease contracts 15.3 months into their lease, slightly off the record pace set back in January of 13.9 months.
Based on lease contracts with an average term of 36 months, the current pace of exit continues to expedite in pace. Prior to 2014, the average person…
ContinueAdded by John Sternal on May 22, 2014 at 11:08am — No Comments
Today we would like to ask you a few questions:
If you answered yes to any of these questions, click the link below to…
ContinueAdded by Rob Gehring on May 22, 2014 at 9:55am — No Comments
This article was written by Robin Cunningham of the NCM Institute and originally published on the Up to Speed blog.
At the NCM Institute we conduct our …
ContinueAdded by Garry House on May 22, 2014 at 9:00am — 1 Comment
WAAOL - All Automotive Advertising All The Time
Today's Auto Industry Insiders show has Philip Zelinger, the President of Ad Agency Online, LLC, interviewing a third generation "Car Guy" - Jeff…
ContinueAdded by Philip Zelinger on May 22, 2014 at 7:50am — No Comments
A recent Automotive News article covered the decrease in trained automotive service technicians graduating from vocational schools. Not only are the vocational schools producing fewer graduates in the automotive repair field, but the training they…
ContinueAdded by Richard Holland on May 22, 2014 at 7:03am — 1 Comment
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