I was just recently out shopping at a big box retailer looking to get my wife a new tablet. When I asked the clerk the question, can you tell me the main difference between the two different tablets that I was considering?  The clerks answer was this one is made by Apple and is $200 more so I wouldn’t buy that one.

As silly as it sounds I have been in dealerships and heard very similar conversations between sales consultants and clients. Frankly, as a manager you must get tired of…

Clearly there is a huge gap between what "we" (old school) managers and Leaders consider useful and proper communication, motivation and Leadership techniques and what the "new" generation responds to.

There is a choice to be made.

A. Keep doing what you've been doing and keep getting the same results while expecting a different outcome.

B. Do something…

Hello Dealer Elite Members,

As always, I have been spending a great deal of time at automotive dealerships. What I have determined is that customers are still visiting dealerships but the closing ratio is declining every day. I will give you an example of why, and just so you know it's not only car dealerships that have this problem.

Here is an example from a GM dealership I was at last week

I had taken a phone call as part of the BDC…

Something has to give. Change is mandatory in our industry, reinvention a must! Every day I see what people are posting about dealerships all over the web. Let's face it, as a whole people hate us. Strong words I know but just look at how our customers are treated. It's not that they are being treated bad in most cases, but…

One of my long-term connections is looking for a dealership to purchase.  Location isn't important.  What is needed is a dealer with a PP of about 450 - 600 new units per year and an equal used car potential.

Cash ready and everything in place for a smooth transition.  Email me at dealerresourcegroup@gmail .com and I will pass the info along.

Confidentiality is assured.

I just returned from my nephew's wedding.  He is the first of our family's next generation to marry so the pressure was on to create a standard to follow.  Being my brother's son, I was excited to go, visit with family that we don't see often enough and most importantly, to honor my nephew and his new bride.  From the rehearsal dinner to the church, and ultimately to the reception, it was perfect.      

Not just for all it had.  It was perfect for the things that were…

Hi All,

My father and I rarely ever had confrontations while i was growing up, maybe because he was always working. The day after I…

I often have discussions with employers about their dissatisfaction with certain members of their team.   How can so many prospective employees that seem like good hires turn out to be poor performers?

We have all been bombarded with offers for additional CE! We all know what CE stands for right?...Continued Education. But not just any CE will do because "Knowledge isn't power...but rather applied knowledge". So what I'm talking about is Accelerating growth through Cutting Edge…

Check out the latest blog from Matthew Klein, a member of our video team as he talks about what you should be doing while on a production set.

Do you know what it’s like to actually be working on a production set? I’ll go over some of the quick dos, don’ts, tips and tricks about the exciting life on…

I recently had the privilege of teaching our first NCMi class that is totally focused on leadership in automotive dealerships. We began this 1½-day class talking about “employee engagement,” and the general managers attending this session began positively nodding their heads, when I started this discussion with, “Surveys show that…

                1. Less than one in four American workers say they work at their full potential.

                2. One-half say…

VinSolutions has advanced as a finalist in the Social Madness Contest

Overland Park, KS – July 11, 2012 – VinSolutions, a leading developer of web-based CRM and ILM complete dealership marketing solution software, has advanced as a finalist in the Kansas City Business Journal “Social Madness Contest”, presented by Capital One Spark Business. Winners are scored based on points accumulated through interactions on Twitter, …

What an Apple Store Can Teach Dealerships about Selling Accessories

Apple stores are one of the most successful retail stores in the world. In 2009, when retail sales declined around 2%, Apple’s retail sales rose roughly 7%. According to The Mac Observer, one of their largest growing product segments is accessories...iPad owners…

Instagram is undoubtedly the most popular photo sharing site in the world. So how can your dealership capitalize on this App , engage users, and gain more followers? I’m here to tell you, of course! =)

There are 5 easy steps your dealership can take to gain more followers on Instagram :read more…

We have a dealeship looking to hire a trainer to spend a few days training our warranty administrator:

 Please list their name and number below or have them email me at cbskmc@aol.com

American Fork, Utah – July 2012  AutoNetTV announces its new Digital Menu Board for application in all segments of the automotive service and repair industry.

Digital Menu Boards are replacing standard menu boards in many industries and are valued for their ability to display menu items in a visually appealing manner.  Digital menu board applications are demonstrated to lift sales, enhance the professional image of the business and reduce clutter…

Next week, July 24-25th at the Hilton DFW Lakes Hotel, dealers from across the country who want to improve their BDC/Internet processes are heading to the Digital Warrior Academy (DWA) for training.  …

It is true.  How many customers does your service drive see each and every day?  Take a moment and ask your service manager.  When you find the number of RO's written each day on the service drive, I promise, you will want to spend all of your time out there!

It is easy and there are several ways you can make a serious impact on your bottom line if…