Good morning,
Like most of you, training is a large part of what I do everyday. Maybe more than most of you since I work with dealers and training is part of my job. Either way in order to manage people, improve what your team does or in order to spend less time micromanaging your team training is critical.
As you may know there are three stages to learning anything in life. The first step is to have an understanding of what the training is about or the Why?…
ContinueAdded by Ian nethercott on October 31, 2011 at 11:17am — No Comments
This is my first day back after a five week road trip. I had the priviledge of working with some top dealers to help them staff their sales team with trained recruits. But, that can also be a curse if the dealer simply sends them on to the floor, wishing them luck, adn hoping for the best. My job and that of many of my colleagues at other companies is to help new people build a solid foundation for each of the dealers to build upon. In other words, I am only the beginning.
When…
ContinueAdded by John Fuhrman on October 31, 2011 at 9:02am — No Comments
I visited a client at their dealership this past week. After my full day review which included time to meet and train their staff, I was asked by the Dealer Principal: "Just How Far Behind Are We?".
This is actually a common question that I get asked…
Added by Brian Pasch on October 30, 2011 at 12:30pm — No Comments
It’s been said, “Time flies when you are having fun”… it also flies when you are scratching and clawing to get to the next day, week, or month; before you know it, a new year begins in our hamster wheel of life. We live our lives either coming out of something or racing to our aspirations; it’s as if we either live our lives in the past, filled with regrets,…
ContinueAdded by Marsh Buice on October 29, 2011 at 9:00am — 3 Comments
The amount of "best practices" and "tips" involved with social media marketing can be overwhelming to say the least (and yes, I'm guilty of sharing my own). In the spirit of KISS (Keep it Simple, Stupid), here is a short list of Must-Do's for dealerships using social media as a part of their online marketing efforts:
Have a Plan: Before starting any…
ContinueAdded by Ali Amirrezvani on October 28, 2011 at 1:36pm — No Comments
Added by Arnold Tijerina on October 28, 2011 at 12:15pm — No Comments
Customer satisfaction and customer retention are paramount for a dealerships long term success!
So…..how can you make sure that your entire team understands this and performs at its highest level??
You HAVE to build a culture!
Here is a link to a blog that I wrote about building a culture:
Continue
Added by Jim Kristoff on October 27, 2011 at 4:08pm — 2 Comments
Would you go to or send your Automotive Sales Staff to a Sales Training and Prospecting Workshop in Ann Arbor Mi. on Friday, November 18th?
SALES TRAINING WORKSHOP/SEMINAR
Would you send your sales staff, or as a sales professional or manager attend a workshop to grow your sales prospecting skills? Would you like to see one of the best Sales Trainers in…
Added by MANNY LUNA on October 27, 2011 at 1:41pm — 3 Comments
Would you go to or send your Automotive Sales Staff to a Sales Training and Prospecting Workshop in Ann Arbor Mi. on Friday, November 18th?
SALES TRAINING WORKSHOP/SEMINAR
Would you send your sales staff, or as a sales professional or manager attend a workshop to grow your sales prospecting skills? Would you like to see one of the best Sales Trainers in the Industry Fran Taylor the “King of Prospecting” from Taylor Techniques teach you to do these things?
SOLUTION
If…
Added by Noel Walsh on October 27, 2011 at 12:06pm — 8 Comments
Added by Arnold Tijerina on October 27, 2011 at 12:00pm — No Comments
In my days with HomeNet Automotive, a new feature was released that allowed our customers to upload live video into their inventory for distribution to the third-party websites that would allow it.
Being in sales, I wanted to have a real video in which I could show potential clients the possibilities and an actual example of what one would look like so I enlisted help from a friend of mine who's a GM at a nearby dealer group to…
ContinueAdded by Arnold Tijerina on October 27, 2011 at 10:30am — 7 Comments
A question every salesperson should ask of oneself…
At some point in time even the best and brightest… sharpest and most straightforward of sales professionals have to make a purchase of some…
Added by Jason McIntosh "Jmac" on October 27, 2011 at 12:30am — 1 Comment
To people with the gift of true humility, it’s always a mystery as to what arrogant individuals hope to gain by their attitude.
Webster defines arrogance as “a sense or affectation of superiority.” Undoubtedly the “superior” being is trying to impress his importance upon others. But if they could know the secret ridicule and resentment they arouse in those they seek to impress, they would dump the superior attitude.
Rather than winning respect, such an attitude stamps it’s…
ContinueAdded by Mike Stoner on October 26, 2011 at 7:30pm — 1 Comment
Added by Keith Shetterly on October 26, 2011 at 5:00pm — 1 Comment
Let me be perfectly clear. I am a vendor and I want to sell you our services. That being said, as a former Salesmanager and BDC manager for a large volume group in the Midwest, I was constantly looking for resources that produced tangible results. The one constant was the telephone, if it was ringing, we were doing business. That hasn't changed in the past century and it won't change in the…
ContinueAdded by John Cook on October 26, 2011 at 2:56pm — No Comments
Added by Kathi Kruse on October 26, 2011 at 2:51pm — 7 Comments
I was surprised by a post that I saw on AutoNews today.
Apparently Toyota has a commercial out with Kyle Busch singing "Everyone needs a second chance" as a pun. "Experts" suggest that Toyota is pulling a subliminal messaging act, trying to get…
ContinueAdded by Katie Colihan on October 26, 2011 at 1:30pm — No Comments
Pay-per-Click (PPC) maps well to what we’ve done for years on our lots, but we don’t realize it: We spend a lot of money getting visits and calls to a dealership, and we train our salespeople to land a customer on a car before starting the negotiation process in the store. Get'em "lickin' the paint" as my first GSM told me. And, once landed, do NOT lift them from the…
ContinueAdded by Keith Shetterly on October 26, 2011 at 12:16pm — 2 Comments
Practice the Art and Science of Marketing Orchestration
This is the second part of our series regarding how to make various marketing communication channels operate in a coordinated fashion to forge a seamless ‘one-sight-one-sound’ campaign.
Think about dealership assets—your customers
Opportunities exist every day of the week for you to make a vehicle sale or make a vehicle…
Added by Joseph Little on October 26, 2011 at 9:45am — No Comments
Proactive customer support and service identifies and resolves issues before they become problems. Proactive communication and proactive selling can help you drive business with higher customer loyalty.
Differentiate through superior customer service, exceeding customer expectations with personalized and unique touches and give your customers the power of choice. Being customer ready drives superior customer care and improves client retention.
Start by…
ContinueAdded by Lizelle Landino on October 26, 2011 at 1:30am — No Comments
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