All Blog Posts (12,618)

Who Do You Say I Am

The Great Confession by St Peter was in response to a question ask by Jesus to his disciples. His question was "Who do they say I am?"

 

The responses varied, some say He was John the Baptist back from the dead, some said he was the prophet. But then Jesus asked "Who do YOU say I am?"

Now of course we know that is when Peter made the Great Confession stating "You are the Son of the God"

The reason that I bring this up is not only because of this being one of the…

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Added by Rex Weaver on September 29, 2011 at 7:53pm — 1 Comment

If You'll Be At Digital Dealer - This is a must attend

FOR IMMEDIATE RELEASE

The Dealer Resource Group Is Please To Announce That Senior National Trainer - Anthony Bartoli Is A Featured Speaker At This Year's Digital Dealer Conference.

 

If you are attending this year's conference,…

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Added by John Fuhrman on September 29, 2011 at 1:49pm — No Comments

The Recipe for building a Super Salesperson - Part 1, The Ingredients

I am a chef by training and as such my wife tells me that I am a food snob. I am not sure if that is true or not, but what I do know is that I hate foo-foo food, meaning food so complex that it becomes unrecognizable. I love dishes that are simple, and where the chef loves what he or she does so much that you actually taste the love in their food, kind of like how your mother would cook it. To me, selling is no different; some salespeople are knowledgeable about the “mechanics” of the sales… Continue

Added by Kurtis Smith on September 29, 2011 at 1:46pm — 1 Comment

Pre-Owned R.O.I. – Assess them - Find them – Fix them – Sell them (Part 4of 4)

(Part 4 – Sell them)

 

In the first part of this 4 part blog, we reviewed how to “assess” what would be your “perfect Pre-owned inventory mix”.

 

In the second part of this 4 part blog, we reviewed how to “find” your “perfect Pre-owned inventory mix”.

 

In the third part of this 4 part blog, we reviewed how to…

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Added by Jim Kristoff on September 29, 2011 at 1:34pm — 2 Comments

Feel the Burn!

I use this term alot with my managers and salespeople...I have this on my wall in my office!

 

I use this as a way to remind the guys that each and every person on our team has to want to be the absolute best at thier craft!

 

As managers we have this desire to coach things like Negotiating, or closing, or…

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Added by Wayne Weathersby on September 28, 2011 at 10:52pm — No Comments

Sponsorship - a good deal

Luke Scicluna, Copywriter Salefest Advertising

Do not underestimate the benefits of sponsorship.

Here at Salefest we’ve just witnessed the good-fortune that a well-planned sponsorship deal can provide to your business.

How would you like to hear your dealership not only mentioned, but thanked, in front of a…

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Added by charles bayer on September 28, 2011 at 7:43pm — No Comments

Why is My PAY CHECK Suffering????????????????????????

That is the Question being asked by all in the service side in the Auto Industry. I have worked for Dealers my whole Career and have seen drastic down fall in pay. When i first Started I started as a Tech and Worked on Rattles, Squeeks and Oil Leaks, 17 years after and a 10 year Master Certification Later we as Tech's are doing Rattle's, Squeeks, and oil leaks becasue the new hires are not Certified. now i have moved to the Service Writer position looking to move to the Directors chair in…

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Added by Richard Rhoades on September 28, 2011 at 6:28pm — No Comments

Build, Maintain & Manage a book of business – The new job description of an Automobile Selling Professional

Give a man a fish and he will eat for a day,” is the first part of an ancient Chinese proverb that explains why the majority of salespeople are not doing so well in our industry. If you think about it, our industry is pretty young, a little over a hundred years old and since its inception, not much had changed in the way that vehicles were bought and sold, until the Internet. Much has been written and said about how it has impacted the industry, but the quandary that we face today,…

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Added by Kurtis Smith on September 28, 2011 at 1:25pm — No Comments

Want to sell more? Eat more!

If your sales career has hit a slump worse than the New York Yankee's Derek Jeter's "0 for 32" hit-less streak in 2004, let me suggest an affordable seminar available to help get your sales swagger back. In fact, this seminar is offered in nearly every city in America. Can you think of a seminar where you can enjoy a nice meal with a special person, have a glass of wine…

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Added by Marsh Buice on September 28, 2011 at 12:08pm — 26 Comments

Lazy is often seen as a bad thing, but I disagree. Lazy is an amazing thing.

Here’s just a few reasons why:

  1. Lazy means that your body and mind are tired and want to rest. That’s a sign that you should actually rest. When you ignore these signs, that leads to burnout. So rest, and feel good about it!
  2. Lazy means you don’t want to work too hard, which often leads to figuring out how to do less work. Just about all of the…
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Added by MANNY LUNA on September 28, 2011 at 10:42am — 2 Comments

Pre-Owned R.O.I. – Assess them - Find them – Fix them – Sell them (Part 3 of 4)

(Part 3 – Fix them)

 

 

In the first part of this 4 part blog, we reviewed how to “assess” what would be your “perfect Pre-owned inventory mix”.

 

In the second part of this 4 part blog, we reviewed how to “find” your “perfect Pre-owned inventory mix”.

 

Now that we know what vehicles we are…

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Added by Jim Kristoff on September 28, 2011 at 10:33am — 3 Comments

Comfort Zone vs Accountability

As a Dealer, did last year bring you the return on investment that you expected?



As a General Manager did you meet or exceed your net profit projections for the year?



If you are a Fixed Operations Director did you increase your customer pay retail sales for parts and labor over last year?



For all three of you, is your Service Absorption rising year over year? If any of your answers were “NO”, then you must ask yourself...why?



To begin with, your financial… Continue

Added by Robin Heywood on September 27, 2011 at 7:43pm — No Comments

No means YES!

When a costumer says no, 80% of the time 95% of them are not saying no at all. If you can understand this you will be so far a head of the game you won’t even be playing. You will own the team. Let’s face it, when you go into watch a football game (here we have the Lions) you aren’t seeing the owner, playing. Who’s making the money? The players sure, the owner though, that’s where the cash goes. So what does he have that the players don’t? He… Continue

Added by Johnny B Awesome on September 27, 2011 at 5:00pm — No Comments

Misdirection – Deflecting the real issues.

Misdirection – Deflecting the real issues.

Zig Ziglar puts it best when he asked, “Are you a wandering generality or a meaningful specific?” The issue has always been sales or the lack there of, so regardless of the product the primary topic at just about every business meeting is how to get more. The tendency how ever to deal with the urgent vs. the important is a real one especially when your livelihood…

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Added by Kurtis Smith on September 27, 2011 at 1:23pm — 1 Comment

The Road Map to Problem Resolution

I learned in differential calculus, that problem solving is easier if your start with the solution and work back to the problem.  At first, this is an awkward testament to a person’s ability.  We do not often spend time going backwards in life.  In this case though, I found if I focus on the desired resolution, the pathway to resolving the problem becomes clear.  

 

Once I have the pathway…

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Added by Stephanie Young on September 27, 2011 at 9:30am — 8 Comments

Pre-Owned R.O.I. – Assess them - Find them – Fix them – Sell them (Part 2of 4)

(Part 2 – Find them)

 

 

In the first part of this 4 part blog, we reviewed how to “assess” what would be your “perfect Pre-owned inventory mix”.

 

Now that we know what vehicles we are looking for, the next step is “finding” them!

 

There are many places we can search to find these…

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Added by Jim Kristoff on September 27, 2011 at 7:40am — 2 Comments

Disappointment... Opportunity either way you choose! Make the right decision!

  The power of disappointment is a fine line that separates the Winners from the Losers...    

    The strong minded from the weak minded...

If  harnessed properly it can be a monumentally productive tool that taps into your inner core and unleashes and fuels and even greater drive or desire to rise…

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Added by Jason McIntosh "Jmac" on September 26, 2011 at 10:30pm — 3 Comments

From the Trenches – The Hybrid Internet

There’s been a lot of talk recently about the death of the Internet Department and the birth of the digital dealer. I certainly agree with this in principle as the Internet and digital technology have essentially become part and parcel to most retail industries. However in car dealerships, at least, there are issues that can’t be glossed over or treated lightly. These are issues of implementation.…



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Added by Tom Gorham on September 26, 2011 at 10:18pm — No Comments

How much do YOU use Policy and Procedures?

Recently, a new client of mine was surprised that the first thing I did when I came into his dealership was to familiarize myself with the manufacturers Policy and Procedure manual - and by familiarize, I mean that I read it cover to cover.  This has been a process of mine since I first entered into the automotive field almost 20 years ago.  If there has ever been a publication that is released by a manufacturer, which outlines pretty much every expectation they have for each of the…

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Added by Christopher Akin on September 26, 2011 at 8:35pm — No Comments

Protect Your Dealership from Being Marked “Closed” on Google Places

What is designed to be a way for users to let Google know when a business has been closed is, in some cases, being abused by local competitors.  Since it is so easy to mark a business closed in Google Places, some business are being tagged as closed when they aren't.  When enough people mark a business as closed, Google will review whether or not this is true, though their review process isn't public.…

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Added by Ali Amirrezvani on September 26, 2011 at 5:03pm — 1 Comment

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