The biggest driver of customer satisfaction today is speed.

As many have heard by now, the attention span of goldfish is 9 seconds. Human beings are down to 8 seconds. With smart phones and the associated instant gratification, attention spans are…

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. …

Thank you for joining us in the video series, Quality of Life. We’ve been talking about Ali Reda’s record-breaking month of December 2018. You…

-by Sally Whitesell for AutoSuccess magazine

Customer satisfaction surveys have trained us as consumers to scrutinize every aspect of our customer service experience. You can’t make a purchase without someone asking you to fill out a survey. I could spend 2 minutes in a store and feel perfectly satisfied because my visit was quick and efficient.…

Cargurus, I have notice that because Carvana will provide free delivery to many area, they now show in the zip codes searches for those areas, pushing down the results for dealers actually located there. This can explain whey the ROI may have changed for many of us. Also, many states DMV require the vehicle to be contracted at the dealership location.

Annual announcements are nothing new for Google. If nothing else, Google rolls out new marketing elements, metrics and key performance indicators on a daily basis. If any company knows change, it’s Google. The Google algorithm changes approximately 500 to 600 times a year.

As SEO and SEM experts know, you have to test your assumptions when…

The severity of the issue with your vehicle electrical system is dependent on the root causes and situations. It can be from something really minor to life-threatening. You need to be very conscious and alert towards each warning sign as it can end up having deadly consequences. For that, it is important to acknowledge the importance of a vehicle electrical system repair.…

Global warming has become a matter of concern nowadays. It has been showing its impact on the entire world. Sudden hurricanes, tornados, tsunamis etc. leaves behind it a severe loss of lives and property. One such worsening impact of global warming is the harmful sunlight rays on earth. The ozone layer in the atmosphere is losing its thickness which is resulting in sun emitting harmful rays, directly impacting the earth’s surface. The ultraviolet rays are so…

It’s not my fault – but it IS my responsibility to fix it! This attitude has served me very well in my career.

All too often we get wrapped up in the finger pointing when in reality all the customer cares about is "Who's going to fix my problem?"

Once we can eliminate the blame game, we can identify the underlying issues and…

I realize that we’re all probably sick of hearing about the Takata airbag recalls. Take a deep breath because it’s not over yet! As faulty Takata airbags have caused one of the largest recalls in history, endangering millions of lives, most of us assumed that all the makes and models affected by the Takata recall had been identified and that their owners were…

As a part of your toolbox for improving the customer experience and reputation building, reviews are an inexpensive method of ROI. Here are 7 tips to build a review platform that invites women to buy and service their car at your store:

Car dealer reviews are standard today, and more people use them to determine what businesses they will visit…

Chevrolet and Ford Offer Attractive Lease Deals on Many Vehicles, While SUV Prices Increase From Other Brands

 Wantalease.com, the nation’s first online car lease marketplace for new lease deals, reports the latest update on new lease offerings for the month of March.  Chevrolet and Ford offered discounts on a variety of vehicles, while many brands such as Infiniti, Toyota and BMW increased their current lease prices on SUVs.

While several…

New data from Black Book shows the price strength or weakness of certain cars and trucks as we enter spring. According to the data, Full-Size Crossover/SUVs, Full-Size Pickups, Small Pickups, and Full-Size Vans are retaining their values the strongest since February; while Sub-Compact Crossovers, Compact Luxury CUV/SUVs, Mid-Size Luxury CUV/SUVs, and Sub-Compact Luxury CUVs are seeing their prices decline the most.

Most car segments, while not at the higher end of the…

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. …

2018 transactions increased 6.9% year over year, including record number of multi-dealership transactions; in spite of auto sales downturn, 2019 acquisition market will be robust, with real estate valuations high and private investors seeing key value in Fixed Ops profit centers and improved retail efficiencies, according to The Blue Sky Report® released by Kerrigan…

Ali Reda, ladies and gentlemen!

In the video series, Quality of Life, we’ve been learning more from…

It is just within a few years that CBD or cannabidiol has become enormously popular all over the world. Most people say that it has a lot of health benefits and is a useful and effective alternative to several prescribed and over the counter drugs. However, in order to ensure that you gain the maximum benefits while using the CBD products available in the market in different forms, it is important for you to identify the real risks to your health before you use it.

You can do some…

Protective Asset Protection, a provider of F&I programs, services, and dealer-owned warranty company programs, announced today it has made available a new educational infographic for automotive dealerships and dealer principals on the effect recent tax reform measures have had on dealer participation programs.

In “…

With increased capital & resources DealerBuilt will further improve customer service & accelerate release of in-demand technologies including F&I e-signature platform and ceDMS

Mason City Iowa, March 18, 2019 -- DealerBuilt, a…

ALBANY, N.Y. – March 18, 2019 – Auto/Mate Dealership Systems today announced that its 2019 National Customer User Summit will be held Wednesday, October 23 - Friday, October 25 in Nashville, TN.  Additionally, Auto/Mate has issued a call for sponsorships from Open/Mate partners and other industry vendors. The User Summit spans three days and offers Auto/Mate customers the opportunity to network, attend in-depth training…