You Are You

You are strong. . .

when you take your

grief and teach it to smile.

You are brave. . .

when you overcome your…

Everyone has worked with Negative Nellie and Cantankerous Craig and seen how they can poison the waters of progress with their hater-aide.  Their less than inspiring attitude spread like a cancer through what was once an optimistic and forward moving team.  To managers and fellow peers, it is easy to identify the Nellies and Craigs and see the impact they have on team success.

There is…

My Grandfather Benedict was a United Methodist circuit preacher in Wyoming during the Great Depression He had 4 different churches. They were quite distant from each other so he would do 2 one week and two the second week. He always kept a suitcase in the car, and books and other what not because in Wyoming a storm can come out of nowhere. It could blow for days, and a traveler would simply knock on a door and be taken in until everything cleared up. It is not good to be caught out in a…

After reading numerous blogs I decided to write about a story I once heard,,

The story begins in a small logging town. There happens to be two lumberjacks one extremely large and burly man, and the second lumberjack is extremely small and skinny. For some reason or another the two of them decide that they are going to have a contest to see who can chop the most wood specified time slot.

The judge of the contest ring's the bell and they are off,, the large man is…

As a leader…do you know what motivates every individual in your organization??

Do you know why each individual comes to work each day…and earns a living working with you??

What are the driving forces behind each individual…that makes them get up every morning…fight the traffic…and come to work for your organization??

I can tell you…if you don’t take the time to see what motivates every individual in your organization…you will not…

As a automotive industry professional with lots of years under my belt, I must say I have heard a lot of tactics, techniques and the spin of course. I have been hearing Sales Managers, trainers and others for years talk about taking control of the customer.

Talk is cheap and just saying “take control” of your customers does not make it happen.

Here are a few tactics that not only make logical sense they actually help you “take control” and sell more cars….

 …

 Find a process that will make you better than the competition to start and stick with it. Know the difference between a requirement and just a request. In other words this must be done.                                                                                  If you did your best to train and help the person and it isn't working, eliminate the problem so everyone knows this is what is required to work here. Have everything [ the process] written down with no grey areas. Train and…

It is almost hard to comprehend how fast mobile Internet usage is growing.  According to Google, more smartphones were sold last year than PCs.  It's predicted that 50% of Americans will have a smartphone by the end of the year and that there will be 10 billion mobile Internet devices in 2012, up from the 2 billion that are activated today.  A child is more likely to own a cell phone than a book!

How is that going to impact the car buying experience and your online strategy? …

MPi Releases EDGE Mobile for Service Advisors, Helps Auto Dealer Service Departments Maximize Customer Upsell and Profitability

Las Vegas, NV, August 1, 2011, MPi (www.mpi-edge.com) the leading provider of vehicle inspection tools, processes, and consulting for auto dealer service departments, today announced the release of…

Las Vegas, NV, August 1, 2011, MPi (www.mpi-edge.com) the leading provider of vehicle inspection tools, processes, and consulting for auto dealer service departments, today announced the release of EDGE Mobile for Service Advisors. 

EDGE Mobile is an effective sales tool developed for auto dealership service advisors to…

How do you develop leaders in your business??

First of all, I think it is important to get EVERYONE to understand….that they are ALL leaders.

This is a tough concept for some people. Maybe they feel like the average employee out there, just doing what they are told and moving forward in life…..

But the fact…

There are 3 overlooked things:

1. No putdowns!

2. Don't criticize, but shift postive energy somewhere else when someone makes a mistake.

3. If you criticize too much, you are creating a culture of failure.

Extracted comments from the post Dealers in California… by Arnold Tijerina.

Levi Arevalo commented, “Commissions are an archaic form of compensation that need to be eliminated.  Salaried workers with reasonable quotas would be more adequate.”

Jim Kristoff commented, “I believe the “NEW” model of automotive sales professionals need to be compensated in this way.

1. Salary – (majority of their pay)
2. Small volume…

This question is huge, because simply dialing the phone can dramatically change the outcome of your dealership’s Internet Sales. Your Dealership’s Internet Department and BDC are, after all, a numbers game. Let me break it down for you:

• The more people you dial, the more people you get on the phone.
• The more people you get on the…

Price cutting is a self-inflicted wound. Nobody holds a gun to your head and makes you cut your price. I know that many of you are thinking right now: "There is so much competition today that you can't maintain profits," "Everybody is giving everything away," "The salespeople can't negotiate," and "Everybody knows our pricing from the Internet..." Blah, Blah, Blah. Stop whining about price!

Only about ten percent of buyers buy on price alone. For that ten percent, you can…

AdAgencyOnline.Net is an automotive advertising resource / networking portal known for their in-depth reviews of cutting edge automotive advertising vendors on their hosted blog talk radio station – WAAOL, All Automotive Advertising News All The Time.  This week’s Automotive Advertising Experts show will feature a review of an iconic vendor, EVOX IMAGES ®, known by automotive advertising agencies as the best…