About 10 years ago Fixed Performance Consulting began with the hope of providing me reasonable income and help dealerships grow in profits and customer care. I recall so many times advisors or managers that said it could not be done only to watch them develop into top performers increasing their personal income and gaining advancement. What a thrill for me to hear time after time thank you for teaching me how it all works together.…

We've all seen the Truecar commercial blitz by now and yesterday, I saw a Vehix commercial that appeared to be an attempt to piggyback on Truecar's message https://www.youtube.com/watch?v=GoEfU73YbOM.  Well come to find out, Vehix is now a Truecar affiliate / subsidiary.  There is a clear attempt underway to transform the way that cars are sold in the U.S.  A quick trip to Yahoo today showed that Truecar has indeed taken over the…

Why Best Buy is Going out of Business...Gradually

Electronics retailer Best Buy is headed for the exits.  I can’t say when exactly, but my guess is that it’s only a matter of time, maybe a few more years.…

Do you realize you say more nonverbally than you do verbally? In sales, we think we have to learn 9000 different word tracts in order to overcome every possible objection, but the truth is you may be losing the potential to make a sale based on your…

First of all I would like to wish all my automotive friends, clients, associates, and future clients and associates Happy New Year !



Grant Cardone and other like to spend time exposing the problems in Dealerships, and other retailers and I hate to tell them that TV reporters have been pointing out the problems in retail for years. It is easy to take shots at retailers and film them as they try to respond to the "problems". The question isn't what the problems are it's how that…

Hey guys....over the last few years to prove a point and stay real sharp for my own "personal growth"...I have been taking a 10-12 day gig at a Dealership (where ever I may be at) We have all "Mystery Shopped" our competition...or dealers over the phone before we go ahead and sell them some training...I "Mystery Worked" the dealership!!! Last year it was in December...This year it was in October. I go through the whole interview and screening process...I am not totally…

Going back to school...often a "resolution" for the New Year.  Several free sites exist, all well know and well respected exist where we can all go to improve our knowledge.  While you won't get a degree from these sites, you can get a certificate of completion.  I for one am not necessarily a "Certificate collector" and value the information much more.

Here are three site I am aware of:

MIT online: …

As the required "facelifts" or upgrades to storefronts are competed, make sure that all available tax deductions are taken.  A Cost Segregation study can increase cash flow by saving tens of thousands of dollars in federal taxes.  Cost Segregation is the process of identifying parts of real property that can be depreciated over much shorter periods of time than the normal rate, thereby creating larger tax deductions and significant cash flow in the form of tax savings.…

As 2012 approaches, we face the usual uncertainty about what will happen to a slate of federal income tax breaks that are scheduled to expire on December 31. If you pay attention to tax issues, you know this has become an annual ritual.

What could happen to all these tax breaks?

• In some cases, Congress may extend them -- but they just haven't gotten around to it or they can't agree on what should be included in a proposed law. So on some tax breaks, there is a good…

Social Media Tip #105~ FACEBOOK TIMELINE



This week's social media tip is specifically for personal profiles: Facebook's new Timeline feature was just recently rolled out to the public, and it has a lot to offer, both for personal use and for professionals looking to increase awareness of their business.



To get Timeline for your Facebook profile, visit the Timeline Facebook page and follow the…

Jim Zeigler has really brought to light for us with TrueCar deal . Bobby Compton has to be one of the kindness people in the world. There are little women on here but they have some powerful info from time to time. I think they should be noticed as well. There are some really cool people on here and I think should be noticed in some way for there effort.  What do you think? Happy New Year.

My first interview for a sales job in the car business was in 1979! WOW!!! Doesn't that seem sooooo long ago (well...it was). I was told by the sales manager conducting the interview that most jobs in this business were inherited or handed down to family or friends...along with a 20-25 yr customer list to start with!!! The average car salesman back then was making 30-35k a year....the good ones closer to 50k...the great ones over that. WOW!!!! Again....the economy sucked...gas prices…

Truecar , Truecar , Truecar ...... blah blah blah .... it has been shoved down our throats now for the better part of the last month and I for one am tired of the crying , belly aching , and worrying about the collapse of an old school dealership world that believe it or not collapsed years ago and is currently in the stages of rebuilding . States are questioning ethics and tatics used , dealers that pay a nice chunk of state taxes (coincidence?) are complaining about DMS data and…

I have changed a couple things that might reveal the customer.

The original campaign email:

From: Gillon Johannson  

Sent: Wednesday, December 28, 2011 3:09 PM

To: acustomer@KCIDISH.COM

Subject: Since the beginning of time.

Shottenkirk Internet Auto Sales

Quincy,…

What a year we've had.  There were ups and downs, but I'm so looking forward to next year.  I had the privilege of working with enough dealers to see an even bigger need for training in 2012.  But, my challenge is not that I see it, but getting dealers to see it as well.  As many in my industry know, the most common objection to training of any kind is that the dealer has it handled.  They just don't see a need.  In my opinion, many of them just don't see!

For example:  Follow-up. …

Some thoughts for the new year...

~ George Carlin

The paradox of our time in history is that

we have taller buildings but shorter tempers,

wider freeways, but narrower viewpoints.…

     Every one of us has seen it. We all know someone if not multiple people who just dont get it. We have all had days that we were just in a lazy mood, or just didnt feal like doing any real work. We have all had at least one incident where we were with a customer and got a little too cocky, or told ourselves that there was no deal there. We are all guilty of not performing at our full potential.

     The truth is that success can be achieved by anyone who wants it. Notice…

As I’ve written previously, the two most important elements of effective Accountability Management are 1) measuring what you need to manage and 2) inspecting what you expect. In the Service Department, the repair order analysis process is one of the essential steps in executing these two accountability elements.

The R.O. analysis is intended to provide information about Customer-Paid (C-P) sales that is supplemental to that available in the typical DMS. The proactive Service Manager…

I just installed a new system on our waiting area TV.  The company AdvantageTec integrates our existing TV with the Internet—85% of the screen remains “live” TV allowing your customers to continue to watch any channel anytime (i.e. sports, news, food…); the remaining 15% of the TV becomes a real time Internet accessible portion of the screen that informs and engages your clients to take action on sales and service offers.

It is a hands-off solution will automatically…

10)  Anyone discussing TRUECar will have their membership revoked

 9)  Profile pictures must have been taken within the last five years

 8)  For a kinder, gentler site Jim Ziegler will now be referred to as "The Omega Butterfly"

 7)  Craig Lockerd to be fully clothed in any and all videos

 6)  Bobby Compton to reveal some kind of flaw... I mean really dude there's gotta be SOMETHING!

 5)  Any video posted by Brad Alexander to be mandatory viewing and…