“Playoffs? We can barely make it to practice!”

Pretty much any coach has made this statement during a losing streak, but imagine you and your favorite team getting ready for a new season. You pull out your favorite jersey and call your friends while the chicken wings are frying because you are pumped! You just know this year they are going to go…

Total Dealer Compliance (TDC), a car dealership compliance-auditing firm, today announced key findings from its latest consumer survey which found almost 90% of consumers believe that car dealers should be held more accountable for their combative sales techniques. The survey also revealed that nearly 85% of consumers said that they believe US car dealers are given unrealistic sales goals and in turn conduct aggressive sales tactics.

The survey results confirm the notion that…

     As Director of Training, I am always paying attention to the needs of dealers to see if a simple suggestion or note would solve the problem, or if it’s a larger issue, a training program to change the current practice.  As it is with most things that involve change, I’m usually met with resistance.  “If it’s so important, why are you the first to tell us?”

     Sometimes, it’s because a new practice has emerged, but most of the time, I’ve discovered that I wasn’t the first…

WHEN YOUR MANAGEMENT ISN’T

By: Alan Ram, President & Founder of Alan Ram’s Proactive Training Solutions

When you look at the picture above, what do you see? If you’re like many people, you might think this is a picture of salespeople simply being lazy and unproductive. You might very well be right on one or both of those counts but we need to look…

So many of us are focused on the numbers the team generates as a measurement of performance. We review them daily, weekly or monthly and likely let the team know in some form or fashion how we are doing. Many dealership managers feel it’s productive to beat the team member up that’s not performing well demanding they “Get your numbers up” if they want to keep their…

Whether you are the biggest shipper of PCs worldwide, a local bakery, or a small Mid-Western car dealership – you need to provide your customers with the best service support – and resolve all emerging issues in almost an instant.

Why? Your clients are demanding it.

SMS and other …

Volkswagen Lee’s Summit is currently looking to hire an experienced Automotive Technician. We are looking for individuals with previous automotive technician experience ONLY. Volkswagen certifications are preferred but NOT REQUIRED. We are looking for EXPERIENCED, CAREER-MINDED individuals ONLY! We are offering…

Black Book, a division of Hearst Business Media that provides new- and used-vehicle valuation services and custom data licensing solutions, made available today its latest insights white paper: “Data Analytics: Critical For Driving Today’s Automotive Decisions”. The paper offers an in-depth look at the role data analytics are now playing for automotive professionals, and how they can be used to make more profitable business decisions.…

In the world of customer experience, retention and loyalty, a lot of focus is placed on customer satisfaction. The general thought process is that the better the customer experience on a consistent basis, the more likely a customer is to continue to do business and remain loyal.

However, according to…

While I often talk about “basics”, that’s simply because many dealers are still not reaping the benefits of video marketing. But let’s say your dealership is doing video marketing. Perhaps you’ve made a commitment to conduct live video walkarounds for every vehicle. Maybe you’re engaging your customers via personal video e-mail. And perhaps it’s working well. Most people…

Running a car dealership can be one of the most fulfilling jobs in the world. This is something many people here at Dealer Elite know very well. As is always the case, not everything is rosy about this career path and people who are new to the car sales game soon find out that there are quite a few things no one told them about before they opened their dealership.…

Platform combines content library, analytics engine, and robust predictive modeling and value segmentation capabilities to help dealers sell more cars in a digital age

New Orleans, La., January 30, 2017 – 3 Birds Marketing, a two-time Inc. 5000-ranked automotive digital marketing company, has won a 2017 Automotive Website Award in the Marketing Solutions category for its fully managed automotive digital marketing platform, The Wire 3.0. PCG, the creator of the awards…

So you bought a used luxury motor home, right? You must be really proud of it! After all, having a luxury motor home is a status symbol, one that is bound to make you the envy of your RV buddies. However, there are a couple things you can do to put a personal touch to your new vehicle. One of them involves investing in a custom license plate. After all, a special…

Over the last few years, Newcastle has become renowned as one of the most vibrant cities in the United Kingdom. There is a fantastic array of clubs, bars and galleries, and what better way to travel around this stunning city than in your very own chauffeur driven car from Parkers. Feel like Prince William and Princess Kate, as you are chauffeured from event to event. It is truly how the other half live, but with a great value package and deals on offer, hiring a professional chauffeur can…

Chevrolet is an automobile organization in India which includes wide spectrum of cars in each and every categories running on the roads. Initiating from hatchbacks to sedans and SUVs, Chevrolet has cater the wide variety to the Indian car enthusiasts to select from.  Chevrolet have kept his first step in India in the year 2003 in automobile sector and till date they have served the best to their customers all across the world. Today, the company catalogue has cars like Spark, Enjoy, Sail,…

Auto/Mate Presented with ‘Top Rated' award for Dealer Satisfaction in Dealership Management System (DMS) Category

NADA Convention & Expo

Booth 1707

New Orleans, LA – January…

 Gubagoo/ChatSmart presented with ‘Top Rated” award for Dealer Satisfaction in Chat Tools and Services Category

New Orleans, LA – January 27, 2017 – Gubagoo/ChatSmart is the recipient of a “Top Rated” Chat Tools and Services award in the eighth annual DrivingSales Dealer Satisfaction Awards. The awards,…

Gubagoo’s Call RESQ technology combines the best of TalkSmart’s 24/7 service with the industry-best RESQ innovation for monitoring and management.

New Orleans, LA– January 27, 2017 – Gubagoo, the leading provider of dealer communications solutions, today launched Call RESQ at the National Automobile Dealers Association…

eLEND Solutions Mobile Adoption Survey shows 60% of responding dealers are not considering using tablets in either their Sales or F&I departments.

New Orleans, LA – January 27, 2016 – Mobile devices can speed up a transaction process that the vast majority of dealerships say is too long, yet 60% of dealers not using them say they are not even considering adopting mobile tablets in their dealerships. Why? Cost and staff/management…