As a marketer, I’ve got my eye on two battles at this Sunday’s Super Bowl. Of course, there’s the action on the field - Super Bowl XLVII, a gladiatorial war waged between mountainous men in an arctic Jersey winter. A clash between Seattle’s young talent and Peyton Manning’s legacy. Many Americans care about this game, and they are called “gamblers.”

But…

TTAC has learned that Google is shutting down its car shopping service, which existed only in beta form for San Francisco Bay Area shoppers. Visitors to the site have received a message stating

“The Google San Francisco…

(Photo credit: One of my daughter Mackenzie's pictures hanging in my office)

Don't feel like reading? Let me read it to you here

I think there are 2 defining moments for a leader: The first one is leading through adversity and the second is …

This years NADA was definitely one for the books. Taking place in one of the best cities in America, New Orleans, LA. The times to be had were extremely fun and the information we gathered on the auto industry was insightfully eye opening.

The convention center was like a massive maze of everything auto with our friends being scattered…

Over 50% of your customers are smartphone users. This makes mobile a topic worth the attention of every dealer.  Just about every expert will agree that all businesses must have a strong Mobile Marketing strategy.  Such a strategy involves making nominal changes to your marketing plan to include mobile as a method to reach out to new customers and keep in touch with existing ones.

There is a lot to take into consideration when discussing Mobile. By now your business should…

Every year around this time, dealerships find themselves making decisions about how to move forward with their marketing. The NADA Convention is often a starting point for the decision-making process; whether you go or not, the post-NADA whirlwind is a great time to grab the latest and greatest from the various vendors around the industry.

It's not just for…

Here are a list of Dr. Bob Nelson's Top Employee Motivators and Demotivators.

The Top Ten Employee Motivators

#1 Personally thank employees for doing a good job--one on one, in writing, or both.  Do it timely, often and sincerely.

#2 Be willing to take the…

I am sharing this week’s sales call with you because I believe that everybody should hear this, at least have the chance to listen to this call one time. This call will change the way you think about management. 



Click the link below to view Thursday's call. Do not forget to join us next Thursday is part two of the truth. If you listen to one sales call this is it. You do not want to be the one persion that missed out on this…

According to Black Book data, used vehicles model years 2008-2012 overall depreciated -1.4% in December, slightly better retention compared to the -1.7% rate in November. Domestic cars depreciated -1.6%; import cars were -1.3%; domestic trucks were -2.0%; and import trucks were -1.0%. Average pre-recession depreciation is historically between -1% and -2% monthly.



For all…

Everyone in the automotive industry is familiar with Tesla’s entry into the automotive retail business, however, not as many realize that they’re simultaneously spotlighting innovative functionalities that any manufacturer could use to make automotive service easier and more convenient for the consumer.

Tesla vehicles are all integrated with an AT&T chip…

Tips for Dealership Sales Success from Expert Trainer Jeff Cowan

Have pride in your team. Put effort into your appearance and wear your work shirt or uniform with as much pride as you would your favorite sports teams t-shirt or jersey.  You’re being paid, just like an athlete, to proudly wear your teams’ colors.

Enthusiasm is the main ingredient to making a…

I was wondering how many dealerships use New Vehicle Addendums?

My Company Liqueo has just launched a platform that creates, manages and prints addendums online, it's called DealerAddendums.com.

I wanted to know what percent of the franchise dealers out there use Addendums, and if you do use them how do you create them? Word, Excel, hand…

Last week I read a blog by automotive thought leader Dale Pollack, "More Signs of the E-Commerce Dawn in Automotive Retail". He outlined the trend that OEM's are selling direct to consumers and consumer's increasing willingness to purchase online. In this "New Dawn", Mr.…

Thanks to social media, the leaders of companies are often much more exposed than ever before. Not everybody uses social media regularly, especially business leaders who are too busy, too out of touch, or both. Those who are active on social media while running a company need to be sure their profile picture portrays the proper image.

Originally, I…

I write a lot about customer experience, service and retention. With our hyper-competitive industry demanding greater transparency, it will continue to become more important. In a recent article, “…

When I first started in digital marketing back in 2006, I had a dream of helping people take over the internet realm for their particular niche. At the time, I had 4 automotive clients and with the thought that content and links were so powerful for SEO while social media was the future, I pictured a product where my clients were blogging several times a week and…

The Value of Continued Training

Every week while training advisors either live or in webinars, I am reminded of how many people have a real fear of role-playing.  Most people overcome this fear and even get quite good with continued…