Savvy auto dealers understand that people skills count. Customer service before, during and after the sales or service process has a tremendous impact on the bottom line and CSI score for any dealership. These best practices can help you hire employees with top-of-the-line service acumen to help ensure your customers keep driving…

We all know at least one person who loves to take all the credit for a job well done—even if the accomplishment was a group effort. Lots of businesses can identify with this drama-causing problem in the office, including auto sales dealers.

This type of contradictory behavior can be especially problematic if it describes someone on your sales team. Not only are they stealing the limelight, this employee is also undermining your dealership’s ability to have a…