Richard Holland's Blog – January 2014 Archive (3)

What’s In a Name?

Since 2003, MPi has been helping dealerships across the United States create more profitable service departments through technology.  Our mission is to help dealerships become more efficient and simplify the service upsell process.   Through the use of the latest technology, photos and video, our interface illustrates service recommendations in such a way that consumers…

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Added by Richard Holland on January 22, 2014 at 9:56am — No Comments

Tesla Demonstrates How OEMs Could Cut Into Service Revenue

Everyone in the automotive industry is familiar with Tesla’s entry into the automotive retail business, however, not as many realize that they’re simultaneously spotlighting innovative functionalities that any manufacturer could use to make automotive service easier and more convenient for the consumer.

 

Tesla vehicles are all integrated with an AT&T chip…

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Added by Richard Holland on January 16, 2014 at 9:12am — 3 Comments

When the Customer Isn’t Right

I write a lot about customer experience, service and retention. With our hyper-competitive industry demanding greater transparency, it will continue to become more important. In a recent article, “…

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Added by Richard Holland on January 9, 2014 at 10:27am — 4 Comments

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