Leonard Buchholz's Blog – January 2011 Archive (3)

3 Strategies for Failure

There are 3 Strategies for Failure that many Service Managers and Fixed Operations Directors use (with little Success) to facilitate changes in their daily operations and the behaviors of Service Department Personnel.

Yet, these 3 Strategies are the most common response many otherwise capable Managers (and Dealer Principals) use over and over again with little to no results. This in turn leads to a downward spiral of resentment followed by anger followed by the inevitable angry… Continue

Added by Leonard Buchholz on January 20, 2011 at 10:53am — No Comments

When is Enough...Enough?

When is enough...enough? If you are in Fixed Operations, this question is surprisingly easy to answer.

NEVER!

There is never enough Gross Profit. In fact, when was the last time you and the Dealer Principal sat down in the office and he or she took out the latest financial, looked it over and then said to you "Go ahead and close the service drive and take the rest of the month off. We have enough Gross Profit!"

There is never enough Service Absorption. We live in an… Continue

Added by Leonard Buchholz on January 12, 2011 at 4:30pm — No Comments