When you call a business with the expectation of impeccable service, how long does a bad experience stay at the top of your mind? Do you recommend that business to friends and family? Do you go out of your way to frequent that business again? The answer is no, in fact it may even be an adamant no. You may even go out of your way to make sure to do the opposite, right? What experience are your customers having? Are your dealership phone skills where they should be?

Over the past two…