Justine Picciotti's Blog – January 2022 Archive (1)
Creating Consumer Confidence
Consumer Confidence…
Do you ever call an organization’s customer service line and hope that you get someone on the phone that is friendly and willing to walk you through the process? I know that when I make…
ContinueAdded by Justine Picciotti on January 31, 2022 at 2:48pm — 1 Comment
Latest Blog Posts
- Creating Consumer Confidence
- Who is greeting your service customers in the Service Lane?
- Who should be greeting your service customers when they arrive at the service drive? A porter, an assistant or an advisor? Every dealer seems to have a different process when it comes to greeting…
- Calling the customer for a big job in the shop: The car is on the lift, tying up a bay, you know what’s wrong and they’re not a waiter, this IS the call…
- Service > Parts | Parts > Service – why all the transfers?
- Trouble Shooting a car over the phone vs. in the shop, Is it worth it?
Most Popular Blog Posts
- Who should be greeting your service customers when they arrive at the service drive? A porter, an assistant or an advisor? Every dealer seems to have a different process when it comes to greeting…
- Who is greeting your service customers in the Service Lane?
- Calling the customer for a big job in the shop: The car is on the lift, tying up a bay, you know what’s wrong and they’re not a waiter, this IS the call…
- Service > Parts | Parts > Service – why all the transfers?
- Creating Consumer Confidence
- Trouble Shooting a car over the phone vs. in the shop, Is it worth it?
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