Sally Whitesell's Blog – February 2018 Archive (3)

How to Engage the Visual and Kinesthetic Learners on Your Automotive Team (video)

Joe: Sally Whitesell has spent more than two decades providing service advisor training in service departments across the country. Her professional training products have been utilized at dealerships by individuals, service teams, managers, and of course, at the corporate level. She is…

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Added by Sally Whitesell on February 26, 2018 at 5:48pm — No Comments

Cat Got Your Tongue? Sally Has the Right Words for You! Words That Sell Service. (video)

Joe: Sally Whitesell is the CEO and founder of sw Service Solutions and Fixed Ops University. She has provided service advisor training in hundreds of drives across the country for more than 23 years at an individual and corporate level. She is also a contributor to CBT News, and we welcome her, and now Sally,…

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Added by Sally Whitesell on February 6, 2018 at 7:30pm — No Comments

Gone in 60 seconds. Our newest article by Kristopher Hampton for Auto Success Magazine. Have you ever been greeted like this?

-By Kristopher Hampton for AutoSuccess Magazine.

When we’ve been in the automotive business for a long period of time, it can be hard to relate to what our guests are experiencing. But when I go into automotive service facilities as a customer, I often end up with some extremely valuable insight.

Recently I took my car in to get a simple service. I did not make an “appointment” because they advertise a quick lube service. I pulled into the…

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Added by Sally Whitesell on February 5, 2018 at 4:00pm — No Comments