I didn't make it to NADA 2013 this year but I know a lot of my friends who did and as always, they had a great time.

It's funny though, so many people I know spend a ton of money to fly to NADA, or Digital Dealer or some other workshop only to come back and keep doing the same thing they did before the workshop.

I'm sure this won't be a popular comment but I'm going to make it:

Stop wasting your time, and your money, going to these workshops if you're not even doing the…

I watched a fun video on dealerelite this morning that had a fantastic message about ignoring when another salesperson says 'that guy's been here before' and having the confidence to go and serve that customer and sell them a vehicle in spite of the other salesperson's shortcomings. SO TRUE. 

Something about the video, and many other videos, bothered the hell out of me so I thought, what the heck, let's talk about it!…