Sara callahan's Blog – March 2016 Archive (1)
Are We Sacrificing Customer Experience for Efficiency?
It’s inevitable. Businesses grow and, as they do, many look for ways to automate processes. Dealerships do it with auto-responders. Many companies have automated phone trees which circle you around pressing 1s, 2s and 3s, driving you mad as you can never reach a live person for help. Customer service inquiries are responded to by e-mails you cannot reply to. Is it just me or…
Added by sara callahan on March 17, 2016 at 9:12am — No Comments
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