Glenn Pasch's Blog – March 2012 Archive (1)

If I Called You, Would Someone Answer?

I was calling the other day to set up some travel and when I dialed I got a real voice versus an IVR.  The funny thing was, I checked to make sure I dialed the right number.

 

Now how funny is that. We are so accustomed to getting a recording (you have reached...) or a support line, (please enter your account #) that when we actually get someone it makes us feel…

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Added by Glenn Pasch on March 27, 2012 at 8:58pm — 14 Comments

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