David Johnson's Blog – March 2012 Archive (1)
Why Relationships Matter And ROI Doesn't
We live in a society that puts the dollar above the customer. That is, corners are cut and customer service is subservient to getting "paid." Don't get me wrong, I like getting paid as much as the next person but too many times we question the return before we implement any kind of customer service process that influences both repeat business and word-of-mouth.…
Added by David Johnson on March 26, 2012 at 11:00am — 5 Comments
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