Chris Miller's Blog – March 2018 Archive (1)
The Future of your Service Department
There is nothing more frustrating to a customer than being told a repair will take X amount of time - only to be informed later that it will take longer. To those who work in busy dealership service departments, this happens frequently. Customers come in for one thing and, during the multi-point inspection, additional issues are found. Or, as can sometimes be the case, a…
Added by Chris Miller on March 30, 2018 at 9:21am — No Comments
Latest Blog Posts
- The Sales-to-Service Handoff Can Translate to Serious Revenue & Loyal Customers
- Takata Strikes Back with a Vengeance
- When it Comes to Technicians, Dealerships May Need a Bigger Boat
- Technicians are the Key to Dealerships’ Future
- Turning Recalls from Trash to Treasure
- The Growing Used Vehicle Market May Be Great for Consumers
- Customer Experience Upgrades in 3 Simple Steps
Most Popular Blog Posts
- Human Capital: How Teamwork Can Increase Revenue
- LeBron James & The Cleveland Cavaliers: A Story of Loyalty
- Recalls and the Connected Car: Is In-Vehicle Technology the Answer?
- Why Recalls Won’t Ever Go Away: Part 2
- The Art of Turning Complaints into New Customers
- Outsourcing Customer Communications - Should the Service Department Worry?
- You Think Your Customers are Happy? Do This & Watch How Fast That Changes!
© 2024 Created by DealerELITE.
Powered by
