Doug Van Sach's Blog – March 2020 Archive (1)
Is Your Delivery Process Sabotaging the Customer Experience?
Service retention rates in dealerships have been steadily declining over the last three years, according to Affinitiv’s recent Automotive Loyalty Trends study, which analyzed data from more than 1,000 auto dealerships.
In domestic brand dealerships, service retention rates have dropped from 61.2% to 60.2%. At import brand dealerships,…
ContinueAdded by Doug Van Sach on March 13, 2020 at 2:34am — No Comments
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