▪ Call Logging – Log customer calls, view contact history, add notes and create tasks or appointments
▪ Task Viewing and Completion – View customer tasks, task history and dismiss or complete assigned tasks
▪ Enhanced dashboard - A single view of alerts, tasks and appointments with “sliding icons”
▪ New Customer Dashboard…
ContinueAdded by Joseph Little on March 26, 2013 at 5:16pm — No Comments
The use of “big data” (the massive amount of customer information available to companies today) will become an even stronger advantage for the automotive industry. From the standpoint of competitiveness and operational effectiveness, all companies need to take big data seriously. In most industries today, a well-leveraged, data-driven strategy is used to create a…
ContinueAdded by Joseph Little on March 19, 2013 at 5:06pm — No Comments
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