Justine Picciotti's Blog – March 2021 Archive (1)
Trouble Shooting a car over the phone vs. in the shop, Is it worth it?
We have all had that service call that starts with.… “My check engine light is on.… what’s wrong with my car? You can’t just tell me over the phone?” Sometimes the customer understands that a trained diagnostic technician is the best person to take a look and see what’s going on under the hood, and sometimes they just don’t. For the customers that get…
ContinueAdded by Justine Picciotti on March 17, 2021 at 12:30pm — 2 Comments
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Most Popular Blog Posts
- Who should be greeting your service customers when they arrive at the service drive? A porter, an assistant or an advisor? Every dealer seems to have a different process when it comes to greeting…
- Who is greeting your service customers in the Service Lane?
- Calling the customer for a big job in the shop: The car is on the lift, tying up a bay, you know what’s wrong and they’re not a waiter, this IS the call…
- Service > Parts | Parts > Service – why all the transfers?
- Creating Consumer Confidence
- Trouble Shooting a car over the phone vs. in the shop, Is it worth it?
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