Elise Kephart's Blog – March 2014 Archive (1)
From Trainer back to the Dealership World
I can't stress enough the value and importance of phone training. While I realize as you read this, your focus may be on digital advertising, social media and all the newer forms of media...the customers are still going to pick up their phone and call in with questions or availability. A phone up when properly handled is the easiest form of appointment or lead. Phone skills are still so important when it comes to automotive sales. …
Added by Elise Kephart on March 13, 2014 at 1:00pm — 1 Comment
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