Walt Kustra's Blog – April 2010 Archive (2)

First things first. Sell the appointment!

Hey Everyone!

A neat thing I noticed while training one of the newest members of our net department caught my attention this week. If anyone out there is having anything but excellent results with their new hires this maybe something to look into.

In our net department we have a proven set of practices we follow to get the best results. One of the main ideas we focus on is getting our leads on the phone to sell them on an appointment. Notice I said appointment, not a car. Here is… Continue

Added by Walt Kustra on April 19, 2010 at 11:37pm — 6 Comments

Maximizing Ownerbase Opportunities

After reviewing our internet departments sales logs the past few months a very interesting (and exciting) trend caught my eye that I just had to share with everyone.



First a little background. I work for a single point Honda dealer about an hour north of Pittsburgh in suburban New Castle, PA. I run our internet department there which produces about 30-35 sales a month (roughly 30% of our total sales). Out of this number for the past few months I have noticed some of our highest… Continue

Added by Walt Kustra on April 14, 2010 at 1:57pm — 6 Comments

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