• Customer Experience Sole Purpose - "CPR The Heart Of Loyalty"
• #1 Opportunity In The World
• Lead by the example of a 'cause' they will follow
• "Have you reached a verdict?" "We have your Honor. Retention is guilty of killing loyalty!"
• Transforming customer service into exceptional loyalty through social and viral digital video
• A Humble Deserved Lift Up
• Abuse, Deceit, Indifference - 14 Facts - 1 Prediction

• Tear Down These Walls: 7 Exceptional Strategies to Double Your Customer Count
• Customer Experience Sole Purpose - "CPR The Heart Of Loyalty"
• "Have you reached a verdict?" "We have your Honor. Retention is guilty of killing loyalty!"
• Abuse, Deceit, Indifference - 14 Facts - 1 Prediction
• Putting the business aside, what are YOU — A Commodity or a Brand?
• The Fast Changing Retail Reality of ‘Adapt or Die’--- Which Are You Doing?
• Transforming customer service into exceptional loyalty through social and viral digital video

2015

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2013

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2012

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2010

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