As your doors open for business today I want you to ask yourself the following questions. Do my people understand their objectives? Do they understand their pay plans? Are their pay plans and the objectives linked together?



My experience from the stores I have evaluated is that the answer to these questions is no. Most managers give out goals and objectives and get employees to sign pay plans, that’s it. Then, everyone freezes up over HOW to get it done. The overwhelming question”… Continue

If the Dealer looked at the Service Drive as he does Sales and F&I the service absorption would increase dramtically without writing up one more car. What I mean by this, is that Sales and F&I are measured on a per transaction basis. If these two areas are failing to be at or above guide the Dealer will spend money on training, make pay plan changes and will get it fixed.



A Service Advisor is the highest grossing employee in the dealership and the most undertrained. Yes they… Continue

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