Dear Dealer:



I was talking to one of my long standing clients last week and asked him what the brightest burning fire was at his dealership.



Without hesitation he replied, “Service absorption.”



“Why?” I asked.



“We sold fewer cars 15 months ago, the cars are built better, and we have allowed independents to nearly corner the market on customer pay business. So when warranty business drops off in 3 to 6 months, where is the business going to come… Continue