I read a whitepaper recently by The Training Associates comparing the cost of staff trainers to contract trainers. Because in the NCM Institute Manager Training Survey several respondents cited their use of staff trainers as to why they do not use outside training providers, I was eager…

Written by Steve Hall. Originally published on the NCM Institute Up to Speed blog.

People are interesting and they never cease to amaze me.  At the NCM Institute, one of the classes I teach is …

Written by Paul Stowe. Originally published on the Up to Speed blog.

The rapid growth of both new and used vehicle sales over the past three years is stunning. Because of this, you need more salespeople. Recruiting, training, and retaining new sales talent into our business is difficult and challenging. But you simply have two choices: Accept this fact and take action……

Written by Robin Cunningham of the NCM Institute Center for Automotive Retail Excellence. Originally published on the Up to Speed blog. 

In order to write this blog article I am compelled to admit that…