The dealerships that are willing to understand what needs to be done to attract and retain technician talent will have an appropriate staff. Those dealerships are unwilling to change and expect technicians to just show up at their dealership wanting to work are in for a shock. It all starts with you. I hope you choose your actions wisely and support your…

The greatest asset that I have is the ability to make a difference in the lives of others.  Encourage and inspire those around you to perform at a higher level. Live your life without any limits, doing what you were meant to do, and you will understand and feel an incredible inner joy. Click this link to read the full article.…

Make them important

Many managers make the mistake of thinking that they need to personally perform any task that is considered important. Some actually consider this a form of job security to be the only person able to perform an important task. In fact I believe it's exactly the…

On today's call we discussed the importance of having a red velvet rope policy in your dealership.

https://www.youtube.com/watch?v=gX6XymTxIOw

We all have had customers that cause us nothing but grief. How do we give them the service that illustrates our commitment to customer care? It seems no matter what you do you just can't make them happy. You want to keep them as customers because you need your RO counts to keep climbing. Read this article in its entirety and you might think of these customers a little differently...…

Today let’s look at numbers versus processes as if they were two sport teams competing. Read this article and learn a lot about how to improve both of them!…

I am very excited about our new service manager two day seminar set for June 11-12 in Cleveland Ohio. This course is designed to be a hands on positive approach to real life in dealership service departments. It’s great for rookies and experienced vets that desire improvement.

The charge is only $795 and your manager will return with an action plan…