Joe Webb's Blog – May 2012 Archive (1)
If Support...
If Support…
- Responded with a call instead of silence
- Gave you immediate attention instead of a support ticket number
- Answered the phone immediately instead of a queue
- Has a queue, then you know something is desperately wrong
- Responded with action instead of a timeline
- Categorically ranked your need based on how much it is their fault and handled those first.
- Wasn’t overseas
- Is handled with grace and humility instead…
Added by Joe Webb on May 23, 2012 at 11:45am — No Comments
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