What are the main 5 reason's why customers don't buy cars?

The amazing thing about the car business is that customers rarely come up with "new" reason's why they don't buy cars.

The other amazing thing is that most car salesman don't know how to handle the 5 main reason's why customers don't buy cars and they sell cars for a living!

The reason's are as follows:

One: Product or…

Is your dealership looking for more customers in 2012?

The first question is how many of the people who walk into your service drive, showroom and virtual showroom are you aware of and more importantly how are you managing these customers. As I travel around north America and work with large and small dealerships I see the following problems over and over.

One: Most dealers don't have accurate numbers in the following "Basic Areas".

Floor…

As I travel around North America I hear it again and again, the service at the dealership I went to was the problem.

I was on a plane yesterday and had a chance to speak with quite a few "real" car customers and I asked them what there experience has been the last time they were at their local car dealership. Here is what they had to say.....

One: The first person I spoke to said he had called his local Honda Dealership and asked if…

I just finished a meeting with one of my long term clients toady and wanted to share some details on how powerful "Accurate" information really is at a dealership.

First of all let me give you a little of the back story on this dealership and the challenges they faced before we started working with them.

This dealership had a service BDC with no process and was essentially a second switchboard handling thousands of calls with limited results.…

The world is full of loft goals and unrealistic expectations.

As an automotive Salesperson, Internet Manager, Lease Manager, Sales Manager etc. I have heard most of the promises. Salespeople who set unrealistic goals, trainers who made promises that were not possible etc.

I must say this week as been very interesting for me. I have worked in the Automotive Business now for around 12 years now.My Grandfather, Uncle, Cousin,…