Justine Picciotti's Blog – May 2021 Archive (1)
Calling the customer for a big job in the shop: The car is on the lift, tying up a bay, you know what’s wrong and they’re not a waiter, this IS the call…
We all get that pit in our stomach when a big job finally comes to a full diagnosis. The customer is either going to tell you to go ahead with the job, tell you that you’re crazy and they’ll take their car, or some vague grey area in between. The goal of course is always to work to get the job sold and the car fixed. But how do you present the issue…
ContinueAdded by Justine Picciotti on May 5, 2021 at 4:19pm — 1 Comment
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Most Popular Blog Posts
- Who should be greeting your service customers when they arrive at the service drive? A porter, an assistant or an advisor? Every dealer seems to have a different process when it comes to greeting…
- Who is greeting your service customers in the Service Lane?
- Calling the customer for a big job in the shop: The car is on the lift, tying up a bay, you know what’s wrong and they’re not a waiter, this IS the call…
- Service > Parts | Parts > Service – why all the transfers?
- Creating Consumer Confidence
- Trouble Shooting a car over the phone vs. in the shop, Is it worth it?
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