Most likely there are a lot of these floating around in your service department.

Did you find all the one$ you should have in 2013?

Are you going to settle for the same one$ in 2014?

Now is the time to get started.

We can help you find more of those…

Today we would like to ask you a few questions:

• Do you build your team up, or do you tear them down?

• Are your coaching methods effective, do they achieve the desired results? 

• Last but not least, do you want to become a more effective leader?

If you answered yes to any of these questions, click the link below to…

Is your dealership proactive when it comes to safety campaigns?

Do you actively contact your customers about open recalls?

Click the link below to hear my initiative ways to get your open recalls under control before it's too late.

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Do you give them choices, or do you give ultimatums?

The way you get your team to become compliant with necessary changes makes all the difference. Click the link below to hear how Paul accomplishes changes that he does not have to reiterate every week.

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The number one reason for customer defection is lack of personal care. How much attention do you pay to the little things?

On Today's call Tony DeLeonibus shared an experience he recently had, in a dealership near his home. Click the link below to see if this story could have happened in your dealership.

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Most people have call reluctance at one point or another.

Yesterday we had a guest speaker, his name is Maurice Belanger. He is an expert that works for dealerships, primarily in their call centers.

His company specializes in cost efficiency. They achieve this by contacting your unsold customers over the phone. Click the link below to find out…

The Sales department has used the 300 percent rule for years.

We believe this rule must be applied to every Service department.

To hear how to implement the 300 percent rule in your dealership simply click the link below.

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Everyone has a go time, no matter what time of the year it is. You have to have a maximum turnaround for scheduling of two business days.

When a customer calls your dealership with a service engine light on, or a recall you need to be able to tell them: "I can have you in tomorrow, or the day after tomorrow."…

Everyone has a go time, no matter what time of the year it is. You have to have a maximum turnaround for scheduling of two business days.

When a customer calls your dealership with a service engine light on, or a recall you need to be able to tell them: "I can have you in tomorrow, or the day after tomorrow."…

Everyone has ups and downs in life. It is easy to be positive when everything in your life is going great. It is much harder to stay positive when it is all falling apart. How we react in these situations is what truly defines us as people.

Listen to this call and see what kind of person you truly are. Click the link below to see if we can change…