Sara callahan's Blog – June 2018 Archive (2)
Is a “Little Bit Better” than your Competition Really a Great Customer Experience?
There is plenty of buzz nowadays in the automotive industry about the customer experience. Everything from improving the in-showroom experience, to the finance experience, online experience and the service experience; mostly by using technology and the proper training of employees in how to properly interact with customers and treat them … well,…
Added by sara callahan on June 28, 2018 at 9:30am — No Comments
Don’t go Breaking your Customer’s Heart!
When it comes to earning business, the customer experience has become a key differentiator. These days, sales and service customers tend to choose convenience and experience over pricing. In fact, dealers that consistently provide an excellent customer experience, make it convenient for the customer to interact with them, and broadly promote this, are thriving, while others…
Added by sara callahan on June 14, 2018 at 9:32am — No Comments
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