Big Tom LaPointe's Blog – June 2013 Archive (1)
How many leads and deals are OK to skip? Why 24/7 live chat makes perfect (dollars and) sense
Some say that a dealer doesn’t need overnight chat operators because some research shows that only 10 percent of dealership web traffic occurs between midnight and 8 am. They estimated that with a 3 percent chat rate that would extrapolate to only 15 chats per month with 5,000 visitors. Here’s why even if those figures are accurate,…
Added by Big Tom LaPointe on June 18, 2013 at 2:30pm — No Comments
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