Today’s car business has many challenges such as customer satisfaction, retention, and overall profitability. One thing I find interesting is, many of the challenges that car dealerships face are self-imposed. Today let’s look at some of the challenges and areas of opportunities for growth between the sales and service…

I believe without any question the service advisor makes the difference in regards to the service and parts department’s profitability. The day of handing a service advisor a pen and saying “here’s your terminal” should be well behind us. The lack of training service advisors allows for processes to never be standardized. 



The new…

The Problem



We are getting calls from dealerships all across the country and they are increasing by that day regarding their need for technicians. Unfortunately, the solution to the concern doesn't have an immediate reward and is generally not the answer that they want to hear.



The Solution



The…

One of the most important things about being successful is also one of the simplest. My belief is that developing a culture of care insures your success. Click the link below to look at this issue in greater detail.

What have you got to lose? This article is Free after all...…