Ken Hite's Blog – July 2016 Archive (1)
Is Express Service Truly Necessary?
It's easy to make a case for "no." Consumers connotate "express service" with an hour or less. Unfortunately, too many consumers experience a 2-3 hour express service, and the end result is customer defection.
There are dealers that are very efficient, and provide consumers with a true express service experience. Unfortunately, those dealers are the exception. Express service is essentially going the way of "complimentary car washes"; soon to be obsolete.
I believe that…
ContinueAdded by Ken Hite on July 21, 2016 at 9:21pm — No Comments
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