Doug Van Sach's Blog – July 2019 Archive (1)
Do You Know Your Customers’ Service Share of Visits? Here’s Why You Should
In the automotive industry, the ability to earn a greater share of a customer’s spend is the key to driving higher customer lifetime value. To that end, many dealers utilize flawed retention strategies designed to achieve a minimum number of service visits rather than maximize the…
Added by Doug Van Sach on July 18, 2019 at 10:07am — No Comments
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