Jim Kristoff's Blog – July 2011 Archive (18)
“It’s a scary world out there!”
In the movie classic, “The Wizard of Oz”, the character Dorothy, upon seeing the impending storm yells out…..”Auntie Em, Auntie Em…it’s a twister…it’s a twister!”
This is how most Automotive Dealers and General Managers feel about social media marketing. The social media storm is coming on fast, and spinning in directions that no one can predict where the future will go!
I have personally been in the retail automotive industry for 30 years,…
ContinueAdded by Jim Kristoff on July 28, 2011 at 2:03pm — 6 Comments
STRENGTHS
Sometimes your biggest weakness can become your biggest strength.
Take, for example, the story of one 10-year-old boy who decided to study judo despite the fact that he had lost his left arm in a devastating car accident. …
Added by Jim Kristoff on July 28, 2011 at 7:40am — 12 Comments
Great Leaders know it is ALL about the people!!!
Great leaders understand more than anything that it is ALL about the people…..
The people… are the driving force of any organization…..
Don’t believe it???
Go ahead and hire some bad ones and let me know how that works…
ContinueAdded by Jim Kristoff on July 27, 2011 at 8:17am — 18 Comments
A Leaders Responsibilities
What does it take to lead in today’s world??
What are the ingredients that go into making a good leader??
Good question.
First of all, you need to understand the responsibilities…
ContinueAdded by Jim Kristoff on July 26, 2011 at 7:48am — 5 Comments
The Pain of Discipline or the Pain of Regret
There are two pains you will feel in your life…
The pain of discipline…
Or the pain of regret…
The pain of discipline…requires us…to do all…
ContinueAdded by Jim Kristoff on July 25, 2011 at 7:11am — No Comments
Risks............
Added by Jim Kristoff on July 21, 2011 at 2:30pm — 9 Comments
What is Accountability?
Just what is accountability???
The dictionary defines accountability as……
“The state of being accountable, liable or answerable”
HMMM…….Liable??
Sounds like someone is going to get in trouble……doesn’t it??
How about this definition of Accountability??????...........
…
ContinueAdded by Jim Kristoff on July 21, 2011 at 8:21am — 5 Comments
Why Coaching never ends!!
Have you ever heard this phrase??
In every conversation…someone is buying…and some one is selling…
Let me repeat that…
In every conversation…someone is buying…and some one is selling…
It could be a simple conversation…
ContinueAdded by Jim Kristoff on July 19, 2011 at 3:07pm — 4 Comments
How important is Coaching?
Coaching…or should I say…continual coaching… is THE… most important ingredient in running a successful business….
But with so much time…effort…and money being spent on coaching …why isn’t it more effective??
Let’s take a look at coaching as a whole…
It goes without saying…that coaching …as with…
ContinueAdded by Jim Kristoff on July 18, 2011 at 1:53pm — 13 Comments
Are YOU a Victim??
Have you ever heard someone say …
“it’s not MY job”
Or….
Finger point at another employee,……..
thus blaming them for the shortfall??
Or better yet, make up an elaborate story to simply cover their butts??
These people suffer from “victimitis”….
They feel they are the victims in every situation. They never hold themselves accountable and everyone else is…
ContinueAdded by Jim Kristoff on July 15, 2011 at 9:25am — 1 Comment
What is Leadership?
The topic of leadership has been and continues to be one of the most vital topics in human history.
Every organization, or collection of people, from large to small, requires skilled leadership. Every group, every family, every city, every association and every nation – fulfills its purposes and potential based on that leadership.
So…..What is Leadership???
I think it is…
ContinueAdded by Jim Kristoff on July 14, 2011 at 9:14am — 3 Comments
Are YOU helping to develop your people?
Most organizations feel that they have hired a competent individual…and the individual will inspire themselves to learn and grow…
The sad part is…organizations expect ALL employees to come out of a pretty little gift-wrapped box…with all of the knowledge and discipline…to go forward…
All the organization needs to do…is to take that individual… out of that… Continue
Added by Jim Kristoff on July 13, 2011 at 10:03am — 3 Comments
You CAN'T Lead others.....TILL you Lead YOURSELF!!
What have you done to lead yourself these days???
Have you read any books??
Gone to any seminars??
Listened to an audio presentation??
Too many times we take what we have learned years ago and continue to apply it to today’s world.
That philosophy…… is simply not going to work.
Take a look around. We are living in an age where change happens so fast that we sometimes don’t even notice it. The age…
ContinueAdded by Jim Kristoff on July 8, 2011 at 8:20am — 5 Comments
Go ahead....make a mistake!!
Is making a mistake…a bad thing??
Lots of people think… that mistakes are bad…but in reality…making mistakes…is a good thing…
Making mistakes are a good thing…because it shows you are willing to go forward…and take a chance…with a task or problem….
Remember…to get… what you have never gotten…you have to do…what you have never done…
In an effort to solve any task or problem…you have to be willing to take some risks on making…
ContinueAdded by Jim Kristoff on July 7, 2011 at 7:35am — 3 Comments
Confidence equals knowledge
What made that presentation so good??
Think about it…
What was the one thing that made you say to yourself…WOW…I am absolutely going to make this purchase…?
What sold you??
It was the confidence and conviction…of that salesperson…that sold you the product or service…
And confidence ONLY comes from one… Continue
Added by Jim Kristoff on July 6, 2011 at 9:36am — 3 Comments
What employee retention does to your bottom line
Employee retention…or lack of it…is a very expensive proposition…
Now…I am not advocating keeping the wrong people for the sake of saving money…
The first thing you need to do…is hire the correct people…
But once you do hire the correct people…it is very important… to keep them…focused…motivated…invigorated…and going forward in a positive direction…
A recent study shows…that 85% of Human Resource executives…state the single…
ContinueAdded by Jim Kristoff on July 5, 2011 at 7:32am — No Comments
The Three Happens
In my 29 years of retail experience…and in coaching…literally…thousands of individuals…
I have come to notice… an individual will fall into one of three categories… of happens…
And that is H-A-P-P-E-N-S…happens…
A person will either…MAKE things happen…
Or they will…WATCH things happen…
Or…they will look around and ask…WHAT HAPPENED???
Now obviously…there is a clear and distinct difference… between…
ContinueAdded by Jim Kristoff on July 2, 2011 at 7:20am — 1 Comment
Why is customer retention important?
Let me start with an NADA statistic
NADA did a survey…. And it showed that customers that service their vehicle… at the dealership…. are 17 times more likely to purchase another vehicle from you.
17 TIMES more likely!!!
Not twice as likely….
Not 5 times more likely….
Not even 10 times more likely…
Seven…teen times… Continue
Added by Jim Kristoff on July 1, 2011 at 7:59am — 3 Comments
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