If you're a dealer not satisfied with current performance, these ideas may be useful.

Honesty and Ethics Rankings

A November 2010 Gallup poll asked consumers to rate the level of honesty and ethics of various professions. Nurses, military officers and pharmacists were at the top. Lobbyists and car sales people were on the bottom. (See graph below) There are many highly honest, ethical and good dealers in the business, yet these polling results have…

Dealers, if you are not satisfied with current business results, this article may be helpful.  

If you are wondering why performance is not meeting expectations, you may be too optimistic.  Harris Interactive conducted a survey and found:

• 80% of business leaders said they provided superior customer experiences

• 8% of customers agreed

Why would 92% of customers say their interactions were not outstanding?…