I just finished writing an article for Service Drive Today. The article will be published in August’s edition of the magazine. In this particular article, I will be talking about how to get your sales and service departments to become more cohesive and more productive in their day to day operations. Sales and service departments have become information silos that we must…

Listen More

This newsletter will help improve your quality of life. It might be you’re in the position of a father, mother, manager, service advisor, technician or anything else listening is essential. It should be considered a talent or skill that we all need to improve. I’ve heard it said that if you want to be considered a…

Try Again



Two of the most important words in our language are “try again”. If you consider every major accomplishment in the world today the individual responsible for it said those words often. Thomas Edison invented the light bulb, and when he stated, he had over…

Over the years I've seen many dealerships terminate employees for various reasons. Most states today, state in their labor law claim, they are a right to work state. Interesting part about that is this means you really don't have to have a cause to terminate someone's employment at your dealership. Let's look at this in more detail, together we will analyze these…