Trust is your business's biggest asset today. With the ability to easily publish reviews of businesses, products, and services, customer satisfaction is more important than ever before. Because one of the first things a potential customer does before visiting you in person is search for reviews…

FOR IMMEDIATE RELEASE

Contact: Cathy Dupont

Assistant, National Accounts

cdupont@jandlmarketing.com

(800) 346-9117

J&L Marketing Announces New Company President

Jamil Zabaneh brings to new role years of experience as Vice President of National Accounts…

The conversations your sales team has with your customers often dictate whether they’ll purchase or not. That’s why having a sales team trained in customer service is so important. 

Your standards should be exactly the same for your live chatting team. But how are their conversations even remotely similar?

The Greeting

As the saying goes, you only have ONE chance to make a good first impression. You have to make it count! Your…

In May I wrote a blog article explaining how employee retention in service will become increasingly important due to many factors. Apparently, that’s becoming true faster than even I thought. Auto Remarketing published an…

Greetings friends,  

Ask your team, "Do you want to prosper?" They will most likely tell you, "Of course we do!" When you ask the same people, "How are you going to prosper?"  The answers become very unclear.

Everyone wants to prosper. The real question is how do we accomplish the goal of becoming prosperous? Click the link…

The end of month is here and if you’re excited and ready to embrace it chances are you are having a good month.  If you are on the other end of the spectrum, well then most likely you have already given up.

If you have been trying to find the “secret” to massive success by “hoping” that it will arrive on your “someday ship”…                           

What…

It's Not Too Late to Keep Your Ad Budget Healthy And Your Dealership Profitable

Stop valuing quantity over…

Designing your sales process to focus more on your customer’s needs and wants and less on you can help you be more successful. It lowers the customer’s natural resistance and can help you sell more and make more profit. There are 10 key ingredients to making this happen.

A Positive Attitude

Much has been written about the importance of maintaining a positive attitude and I will not rehash all of that here. A positive attitude is your armor against…

Monitoring Your Tire Pressure is a Weekly Routine.

For those who may have never thought of it, maintaining the correct tire pressure plays a HUGE factor in your daily driving habits, fuel efficiency, tire wear and road hazard conditions. Did you know that tires lose air pressure…

http://www.internetsales20group.com 856-546-2440

Jim Ziegler Is A Featured Speaker For The Internet Sales 20 Group 6 In Boston /…

This article was written by Robin Cunningham and originally published on the NCM Institute Up to Speed blog.

I think it is safe to say that every business operator is planning, forecasting, or at least hoping to increase their sales and profits in whatever business he or she is involved in.

In the retail automobile business, that growth can come in many forms, such as:

• Selling more new or used…

You dedicate at least an hour of your day on your dealership’s Facebook business page. You chime in on posts about the auto industry, you change your profile and background photos, you post 8 times a day - YOU ARE COMMITTED. So why aren’t people liking your page?

The most successful businesses follow these 6 easy steps to ensure they aren’t sucking on Facebook:

1. When it comes to posting, less is more.

Facebook is not Twitter…

Welcome to this week’s edition of Beggs on the Used Car Market, with analysis from Ricky Beggs and Black Book. As the calendar is closing out the month of July the market is indicating a variety of actions. The smaller and more fuel efficient models are getting some attention again after softening for just over a month once the tax season expired. Even some of the six to eight year old…

ALBANY, N.Y. – July 28th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com), a premier dealership management system (DMS) provider, has received a "Platinum" award in the 2014 Auto Dealer Monthly Dealers' Choice Awards. This year marks the first time that Auto/Mate was honored with a top ranking in the magazine's annual award program that recognizes the industry's best product and service providers as selected by hundreds of…

A Comparison Review of the 2015 Volkswagen Golf GTI and the 2014 Ford Focus ST. 

We've taken time to lay out all the facts between these two very popular models. Some say the Focus ST is still dominating while others believe the Golf GTI is a must-have. Both are extremely sporty and are…

Mid-Size Sedan Comparison Between the Honda Accord and the 2015 Ford Fusion.

For Ford, the Ford Fusion has become a popular mid-size sedan over the last few years and here's your chance to see why! The 2015 Ford Fusion for sale in New Jersey is compared in the following video to the Honda Accord. …

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.

Here are some things that we have found to be true with chat that dealers should keep in mind when…

I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week. In case you aren’t familiar with what happened, a customer called into their service center attempting to cancel his service after almost a decade. He was transferred to a customer retention…

Manny Luna

CEO/Founder

VL Digital…