If you’re involved with the marketing aspect of your web presence, then you’ve probably heard of internal links. Simply put, they’re links on a website that lead to other pages on that same website (hence ‘internal’). Does your business utilize them? It not, you’re missing out on one of the most powerful and reliable methods of lead generation and…

In an NCMi Leading Your Dealership to Success course that I taught in April, I made three “punch-in-the-nose” statements in my introductory comments that were related specifically to the retail automotive industry:

1. Most (a lot more than 50%) auto dealership employees give…

As each customer walks into a showroom, salesperson’s heads immediately go to the door. Their heads start spinning and kicking into “sales mode”. Maybe they have a pre-loaded script in their heads of what they say. Maybe they fly by the seat of their pants. The end goal is always the same; to sell the customer a car.

With all of the different ways to interact…

How do you use iPads to Enhance Your Dealership's Sales Process?

More and more dealers are hopping on board this growing trend and consumers are loving it. The Customer Experience is the next battleground so get on your A game!

See latest on Best Practices...

http://tinyurl.com/96swhfu

Live Chat Provider ActivEngage, Inc. Ranks No. 121 on the 2012 Inc. 500 with Three-Year Sales Growth of 2,626.9%

NEW YORK, August 21, 2012 — Inc. magazine today ranked ActivEngage, Inc., the automotive industry’s most trusted…

One measurement of website success tends to get overlooked a lot in favor of other, bigger numbers like traffic and bounce rate. That measurement is conversion rate, what percentage of visitors to your website convert into a lead. One of the biggest factors when it comes to…

Entrepreneurs: They Embody the American Dream

The late Peter Drucker once said, “Entrepreneurship is neither a science nor an art. It is a practice.” CCI practices entrepreneurship.

Small business owners by the millions are eagerly waiting for the next election to learn how the upcoming years will effect not only their ability to grow and profit, but to continue toward the goals that are infused by their enthusiasm. They want to…

August 19, 2012





Martha Washington... “I’m determined to be cheerful and happy in whatever situation I may be. I’ve learned that the greater part of happiness or misery depends upon our dispositions, and not upon our circumstances.”





That sounds just like Paul in Philippians

4:12... “I have learned

[to be] content in…every situation.”





If you want to go from surviving to thriving, make…

Writing content for your website? Use the inverted pyramid style. Why? Your customers want information in an instant. They don’t want to read through copy to find what your keypoint is. Whatever your essential message is, put it first. Most Web users skim through content in an “F” pattern.  They look more…

I recently read an article published by Forbes titled …

If you didn't get a chance to read or hear about this on Friday, here is a great, legitimate way to fight back with Google's decision to remove dealers positive reviews, leaving behind only negative and damaging a dealers reputation.It was written by Greg Goebel, CEO of Auto Dealer Monthly magazine.

No different than numerous dealers, a client of mine, 25-year dealer Mohammad Ahmed―president of Northend Motors in Canton, Mass., in the Boston area―had numerbous positive…

Facebook has rapidly become one of the biggest players in the SEO field. Weʼve given you tips on how to make social network marketing work for you in the past, but itʼs time for an update. Facebook is implementing a major change by making their new Timeline layout…

http://www.pinebeltauto.com/

Congratulations to Martin D'Amato, Internet Director of Pine Belt Automotive in Toms River, NJ! 

Martin oversees 4 dealerships that are Delivering…

Studies indicate that a child will hear the word NO anywhere between 140,000 to 200,000 times while growing up compared to only fractional amounts of hearing the antonym Yes. Today as adults, it’s no wonder why we will go to great lengths to avoid hearing the word No -particularly in sales. What air is to breathing is what No’s are to selling-the key to survival.…

If you haven’t thought about starting a career in automotive sales before, now may be the best time to do so.

Why?

Let’s take a look at some hard sales numbers from the first two months of 2012, and you’ll see that opportunity is definitely knocking:

2012 Is Your Year In Automotive Sales

1. January 2012 Car Sales Rose…

All too often I see dealers (and just about everyone else) posting images multiple times in the same day using a single tool. It could be Instagram, Hootsuite, Buffer, KPA Local Engage, Path, or any of dozens of great…

So you've created your dealership's Google+ Brand Page in preparation for the move from Google Places to Google Plus Local...but now what?  Here are some tips for optimizing your dealership's Google+ page:

Keep SEO in Mind: When putting information into the "About Us" tab, use relevant keywords. Also use these terms when adding content to your page to help search engines (especially Google) understand what your page is about.  Use "Recommended Links" to send…

Social media seems like such an pleasant, magical journey for a business to embark on. Ask a mundane question on Facebook, tweet a photo of your lunch, and the world will love you (and ultimately buy whatever you’re selling). But social media occasionally causes instant public relations disasters – and these crises can rarely be controlled or contained.

Take Progressive Insurance, for…

That probably sounds like a funny question, but it’s a very important one to those of us on the NCMi faculty.  Many times our instructors have had managers show up for a class, some unwilling, who think they have been around the block enough times to be able to teach it themselves. However, low and behold, those same managers will leave the class with knowledge and understanding they didn’t realize they needed. The concept behind the question is that we all learn to master skills in…