Manufacturers can debit a warranty claim if it is determined that the technician recorded excessive efficiency during the repair (typically +125%) - excessive efficiency is an indicator of cutting corners or fraudulent repair practices.  When a manufacturer reviews/audits repair orders, one of the things that they look for on the accounting copy of the invoice is the actual time worked vs the time flagged/submitted for payment.  When they see a repair order with…

I am often confused by dealerships that place a want ad for a warranty administrator/clerk every 6 months, yet when called on by a reputable warranty submission company, many will state "we do not like to use an outside source..." - well, I wonder exactly what they are expecting when they place a want ad?  Is that not an "outside source" they are seeking?  They are willing to jeopardize hundreds of thousands, if not millions of dollars by placing trust in someone that they bring in off the…